Quality Manager, World Wide Grocery Stores | Product Quality Team

Amazon • Austin, TX

2d

About The Position

The WW Grocery team is looking for Quality Manager who is passionate about
ensuring our products meet or exceed customer expectations. You will join a
dynamic, fast-paced, fun and collaborative work environment where you will help
build and scale our business within both physical stores and online channels.

This role ensures that products are consistently produced and delivered to our
customers to our quality expectations. You will be expected to drive activities
across several stakeholder teams including Product Development, Category
Managers, Food Safety, Marketing, Supply Chain, Operations, and suppliers to
ensure the maintenance of quality expectations for our food & beverage products.

This position will focus on monitoring product performance of launched products,
managing trend analysis, customer complaint issue identification, facilitate
product and process improvement initiatives with suppliers and internal
cross-functional teams. This position will influence process improvements to
commercialization processes and upstream product and supplier decisions through
product quality benchmarking at category and subcategory levels, leveraging
product testing and customer insights. This position will ensure robust quality
performance reporting mechanisms, aligned with Worldwide Product Quality team to
track program, product, and supplier performance metrics. The position will
require resourcefulness and creativity to learn new tools and systems to
identify opportunities to drive automation and simplification of data
management.

The right person for this role must be customer obsessed and enjoy using data
and mechanisms to drive improvements that maintain customer trust with of our
brands and products. The successful candidate will be self-motivated, enjoy
working with data and identifying trends from large data sets, have high
attention to detail, strong vision for quality standards and programs, able to
develop sound recommendations for product/process improvements. This candidate
must be able to build and maintain strong interpersonal working relationships
across teams and regions, able to earn trust and influence teams, be solution
oriented, have solid problem-solving skills, and ability to communicate clearly
(verbal and written) with technical and non-technical teams alike, and be
motivated by a fast-paced dynamic environment.

Requirements

• Bachelor's degree
• Experience reviewing customer feedback and making recommendations based on it
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• 0-2 years of experience in product or program management, product development, or quality management in food & beverage products.

Nice To Haves

• Experience with continuous improvement processes
• Experience in Excel and PowerPoint
• Experience building and growing relationships with internal and external partners
• Strong analytical skills include the ability to distill, synthesize, and draw conclusions on large amounts of data.
• Ability to drive decisions under time pressure without compromising safety or compliance of products.
• Experience in influencing senior leadership through data driven insights.
• Experience optimizing quality mechanisms to audit and maintain quality standards.
• Experience building process flows, SOPs, and RACIs for internal and external stakeholders.
• Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management, ability to re-prioritize quickly, and problem-solving skills.
• Self-starter with the ability to optimize new and ambiguous spaces and projects.
• Demonstrated ability to own projects, think strategically and anticipate risks, act quickly, and influence across all levels of an organization.
• Experience with AI/ML technologies

Responsibilities

• Collaborate on quality programs implementation for both pre-launch and post-launch activities.
• Maintain inspection processes and ensure alignment with Amazon quality standards.
• Analyze customer feedback data to help identify product and process improvements.
• Track product performance through the Quality Surveillance program.
• Gather and organize data for business selection health assessments.
• Work with teams to enhance customer feedback monitoring systems.
• Participate in supplier technical assessments and quality probation reviews.
• Generate regular quality performance reports and metrics.
• Contribute to the development of process flows and SOPs across teams.
• Research and document opportunities for operational improvements and cost savings.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level