Quality Manager

International Paper • Pine Hill, AL

20h • Onsite

About The Position

The following key accountabilities are not all inclusive; additional
responsibilities may be assigned based on evolving business needs.

Champion a safe, injury free work environment by modeling safe behaviors,
supporting safety initiatives, and maintaining a clean and orderly workplace.

Serve as the site’s Quality Management System (QMS) Champion, ensuring that
the QMS is effectively implemented, continuously improved, and aligned with
corporate quality standards.

Lead the development, implementation, and continuous improvement of mill
quality metrics, customer experience processes, and related company
initiatives.

Reduce the cost of quality by establishing actionable KPIs and prioritizing
improvement opportunities.

Build and sustain a strong quality culture grounded in documented root cause
analysis and structured problem-solving methodologies.

Partner with the Operations Team to resolve process issues impacting product
quality, using Six Sigma and other disciplined problem-solving tools.

Promote and communicate Quality best practices, collaborating with department
managers, front line leaders, and cross-functional partners to ensure
effective operation of the Quality Management System.

Act as the primary liaison for key contractors and external stakeholders on
all quality-related matters.

Develop, maintain, and apply Standard Operating Procedures (SOPs) for all
relevant processes, including Quality team workflows and system improvements.

Serve as the site coordinator for critical quality-related business software.

Provide leadership that strengthens team member engagement, drives consistent
execution of quality processes, and fosters effective communication across
the mill.

Ensure internal and external customer requirements are met by maintaining
strong communication channels with box plants, mill personnel, and corporate
partners.

Coordinate all customer interactions, including quality issue resolution,
specification changes, and onsite visits.

Lead and develop the Quality Support Team, including direct supervision of
the Quality Engineer and the hourly Quality Technician, ensuring effective
teamwork and high performance.

Maintain and strengthen collaborative relationships with internal partners,
including the Finished Products Operating Team and the Area Manufacturing
Excellence Leader (AMEL).

Implement and maintain audit practices to track, verify, and sustain quality
performance metrics.

Demonstrate flexibility and willingness to provide mill support outside
normal business hours, including nights and weekends.

Exhibit a confident, positive leadership presence that motivates others and
reinforces a culture of excellence.

Reports directly to the Manager of Manufacturing Excellence (MME), with a
dotted-line reporting relationship to the Finished Products Business Unit
Manager.

Validate tests and equipment

Requirements

• Bachelor's degree in engineering or equivalent experience
• Management and Leadership experience required with five plus years' manufacturing experience.
• Thorough and detailed knowledge of paper making and the impact of paper quality on convertibility and box production.
• Demonstrated exceptional written and oral communication skills
• Proficient in Microsoft Office.
• Strong project management skills with high level of accuracy and attention to detail.
• Proficient with Proficy (quality management systems).
• Experience working in a team-based HPWS, customer and quality-focused organization.
• Knowledge of relevant OSHA and IPG standards and regulations.

Responsibilities

• Champion a safe, injury free work environment by modeling safe behaviors, supporting safety initiatives, and maintaining a clean and orderly workplace.
• Serve as the site’s Quality Management System (QMS) Champion, ensuring that the QMS is effectively implemented, continuously improved, and aligned with corporate quality standards.
• Lead the development, implementation, and continuous improvement of mill quality metrics, customer experience processes, and related company initiatives.
• Reduce the cost of quality by establishing actionable KPIs and prioritizing improvement opportunities.
• Build and sustain a strong quality culture grounded in documented root cause analysis and structured problem-solving methodologies.
• Partner with the Operations Team to resolve process issues impacting product quality, using Six Sigma and other disciplined problem-solving tools.
• Promote and communicate Quality best practices, collaborating with department managers, front line leaders, and cross-functional partners to ensure effective operation of the Quality Management System.
• Act as the primary liaison for key contractors and external stakeholders on all quality-related matters.
• Develop, maintain, and apply Standard Operating Procedures (SOPs) for all relevant processes, including Quality team workflows and system improvements.
• Serve as the site coordinator for critical quality-related business software.
• Provide leadership that strengthens team member engagement, drives consistent execution of quality processes, and fosters effective communication across the mill.
• Ensure internal and external customer requirements are met by maintaining strong communication channels with box plants, mill personnel, and corporate partners.
• Coordinate all customer interactions, including quality issue resolution, specification changes, and onsite visits.
• Lead and develop the Quality Support Team, including direct supervision of the Quality Engineer and the hourly Quality Technician, ensuring effective teamwork and high performance.
• Maintain and strengthen collaborative relationships with internal partners, including the Finished Products Operating Team and the Area Manufacturing Excellence Leader (AMEL).
• Implement and maintain audit practices to track, verify, and sustain quality performance metrics.
• Demonstrate flexibility and willingness to provide mill support outside normal business hours, including nights and weekends.
• Exhibit a confident, positive leadership presence that motivates others and reinforces a culture of excellence.
• Reports directly to the Manager of Manufacturing Excellence (MME), with a dotted-line reporting relationship to the Finished Products Business Unit Manager.
• Validate tests and equipment

Benefits

• International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
• Leadership training, promotional opportunities
• We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years.
• International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager