Quality Operations Director

Pfizer • Collegeville, PA

1d • Hybrid

About The Position

At Pfizer, our mission is to cultivate a best-in-class culture of continuous improvement and project management that empowers colleagues and streamlines effective processes. Whether you are managing projects or collaborating with others, your role in this team is crucial in making our work more efficient and faster. This enables us to deliver breakthroughs that transform patients' lives. Your contribution helps simplify complex tasks, fostering an environment where innovation thrives and where every effort is directed towards achieving significant medical advancements. By inspiring a culture of excellence, we ensure that our collective efforts lead to impactful changes in healthcare, ultimately benefiting patients worldwide. ROLE SUMMARY: Develop and lead/co-lead highly complex projects, creating mid-term plans that impact results and influence management decisions. Leverage relationships to meet the needs of various business units, serving as an advisor and supporting in solving complex problems. Make decisions in complex scenarios, identifying innovative solutions and recommending courses of action that impact business units. Act independently on self-initiated projects, using knowledge from others and exercising judgment in complex decisions. Review work for effectiveness and business impact, including evaluating the work of colleagues. Manage the operational aspects of ongoing projects, acting as a liaison between project management, planning, project teams, and line management. Review project statuses and budgets, manage schedules, prepare status reports, and develop resolutions to meet productivity, quality, and client-satisfaction goals. Implement process excellence supports for program governance, project reviews, communications, training, certifications, and rewards. Provide Program Management Leadership in deploying strategic initiatives, managing progress against critical metrics, and reporting to senior leaders. Mentor and develop Senior Project Managers, Project Managers, and Associates to build a strong team of project management experts.

Requirements

• BA/BS with at least 8 years of experience or MBA/MS with at least 7 years of experience or PhD/JD with at least 5 years of experience or MD/DVM with at least 4 years of experience
• Proven experience in project management or equivalent continuous improvement expertise
• Exceptional stakeholder management skills, taking into account various stakeholder needs and the cross-functional impact in all decision-making processes
• Strong communication and interpersonal skills, including effective listening, written, and oral communication abilities
• Demonstrated capabilities in teamwork, problem-solving, decision-making, negotiation, and conflict resolution
• Experience in managing large-scale, complex, and strategic programs
• Ability to work in a matrixed environment with diverse groups and senior-level management

Nice To Haves

• Master's degree and relevant pharmaceutical experience
• Certified Lean/Six Sigma Black Belt or similar continuous improvement certifications.
• Experience coaching Lean Manufacturing, Six Sigma, Agile, and DMAIC principles
• Highly organized with significant experience in driving large-scale, complex, and strategic programs, managing multiple projects simultaneously with demonstrated success
• Proven ability to work in a matrixed environment with diverse groups and senior-level management
• Project management and continuous improvement certifications (e.g., Agile, PMP, Black Belt Six Sigma, or similar)
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity.
• Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Develop and lead/co-lead highly complex projects, creating mid-term plans that impact results and influence management decisions.
• Leverage relationships to meet the needs of various business units, serving as an advisor and supporting in solving complex problems.
• Make decisions in complex scenarios, identifying innovative solutions and recommending courses of action that impact business units.
• Act independently on self-initiated projects, using knowledge from others and exercising judgment in complex decisions.
• Review work for effectiveness and business impact, including evaluating the work of colleagues.
• Manage the operational aspects of ongoing projects, acting as a liaison between project management, planning, project teams, and line management.
• Review project statuses and budgets, manage schedules, prepare status reports, and develop resolutions to meet productivity, quality, and client-satisfaction goals.
• Implement process excellence supports for program governance, project reviews, communications, training, certifications, and rewards.
• Provide Program Management Leadership in deploying strategic initiatives, managing progress against critical metrics, and reporting to senior leaders.
• Mentor and develop Senior Project Managers, Project Managers, and Associates to build a strong team of project management experts.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level