Quality & Patient Safety Coordinator RN

Star Valley Health•Afton, WY

3d•Onsite

About The Position

Quality & Patient Safety Coordinator Status: Full-Time Location: Afton, WY Reports to: VP of Quality & Patient Safety Star Valley Health is seeking a detail-oriented, collaborative, and mission-driven Quality & Patient Safety Coordinator to support clinical excellence across our organization. This full-time, fully benefited position plays a key role in strengthening patient safety, enhancing the patient/family experience, and supporting quality initiatives throughout our critical access hospital. If you have experience in quality, regulatory compliance, patient safety, or auditing, and you are skilled and comfortable with Midas administrative tasks, we would love to meet you. Why Join Star Valley Health? We are neighbors serving neighbors, committed to compassionate care in the heart of western Wyoming. Team members enjoy meaningful work, a supportive work culture, and an incredible work-life balance surrounded by the mountains, rivers, and outdoor recreation of the Star Valley region. Full Benefits Include: Generous PTO Short-term sick leave Medical, dental, and vision insurance with HSA Life and AD&D insurance Long- and short-term disability coverage 6% retirement match Employee wellness program And more Position Summary The Quality & Patient Safety Coordinator works collaboratively with providers, directors, and staff to support organizational quality, safety, and performance improvement initiatives. This role conducts daily monitoring, data evaluation, event management, and service recovery efforts while upholding Star Valley Health’s mission, vision, and values. This is an “at-will” position.

Requirements

Active Registered Nurse, Respiratory Therapist, or comparable clinical license
Midas software experience required
Excellent verbal and written communication
Strong attention to detail and data accuracy
Ability to prioritize tasks and work independently
Knowledge of medical terminology and basic statistical concepts
Ability to develop action plans and make sound decisions
Ability to train and support others on quality processes
Ability to work in an office setting, lift up to 20 lbs, and walk moderate distances
Monday–Friday | 8:00 AM–5:00 PM (occasional extended hours/weekends)
Travel: 5%–10%

Nice To Haves

At least 3 years of experience supporting organizational quality, patient safety, regulatory, or performance improvement initiatives
Experience conducting audits to support regulatory compliance
Knowledge of critical access hospital, ACO, long-term care, or related regulatory requirements
IT and programming experience (preferred)

Responsibilities

Patient Safety Event Management
Promote a culture of safety through transparency and non-punitive reporting.
Collect, evaluate, and analyze patient safety events through interviews, chart review, and environmental assessment.
Partner with leaders to identify contributing factors and implement corrective actions; follow up on effectiveness.
Maintain confidentiality and objectivity during investigations.
Patient Concerns & Service Recovery
Respond to patient concerns and grievances promptly and empathetically.
Provide service recovery, including explanations, apologies, and solutions to prevent recurrence.
Quality & Patient Safety Program Support
Support departmental projects and reporting measures.
Assist in improving quality and patient safety processes across the organization.
Train staff on data, workflows, and process expectations as needed.
Quality Software System (Midas) Management
Monitor system performance and configurations to ensure accuracy and reliability.
Manage user access, workflows, data maintenance, interface connections, reports, and scorecards.
Build and maintain focus studies and harvest files.
Educate directors and staff on system functionality and use.
Data Management & Reporting
Review patient charts and documents to validate and enter data.
Identify discrepancies and develop processes to ensure data accuracy.
Generate reports within the EMR to support providers, leaders, and administrators.
Maintain program documentation and compliance records.
Regulatory & Additional Duties
Assist in preparing regulatory documents and audit materials.
Perform other related duties as assigned.