Quality Specialist III

Fora Health Inc•Portland, OR

26d

About The Position

The Quality Specialist III (QS III) supports the Quality Management Department’s strategic vision for quality management within the organization. This role will help to identify opportunities for improvement and develop, implement, and monitor strategies that will contribute to desired outcomes. To accomplish this, the QS III will regularly review and analyze program and organizational data, develop recommendations, and work collaboratively with teams across multiple departments. Together with the Quality and Licensing Manager, they will lead quality improvement projects within the organization and contribute to an organizational culture of quality. This role reports directly to the Quality and Licensing Manager.

Requirements

Bachelor’s degree or commensurate experience
Experience with substance use disorders (SUDs) and mental health (MH) services
Experience with clinical documentation review
Experience, competence and comfort with working a fast-paced environment
Experience with ASAM criteria and levels of care
Ability to work in a fast-paced, team environment with sensitivity toward clients needs and critical deadlines
Must possess excellent communication skills to interface with providers, staff and management
Group facilitation skills
Proficient in Microsoft Office software
Communicate information effectively in writing and verbally
Strong capability of working both independently and as a member of a collaborative team
Strong attention to detail
Ability to organize time, set priorities and meet deadlines of conflicting demands
Maintain confidentiality of sensitive information and documents
Ability to multi-task
For employees with a history of substance use disorder, Fora Health’s policy requires certification of a minimum of six months of sobriety for this position.
Ability to pass a pre-employment or for cause drug tests.
Position will require some amount of regular connection to work via cell phone to answer questions and respond to internal and external contacts.

Responsibilities

Compile and analyze data related to program outcomes, critical incidents, clinical documentation, and satisfaction surveys, and other as assigned.
Identify and communicate trends and patterns based on collected data.
Monitor internal dashboards to identify priorities for the QM department to address.
Develop quarterly reports based on the patient satisfaction survey data.
Communicate report findings with program leaders and other audiences as directed.
Participate on the Quality Improvement Committee and provide leadership for sub-committee projects as needed.
Assist with State Licensing audits and accreditation activities.
Monitor and support quality improvement plans relating to the QI Committee and/or external licensing/accreditation agencies.
Conduct additional program audits as needed.
Support the review of policies and procedures by reviewing for alignment to OARs, CARF, and other policies.
Assist with onboarding new staff and present at the New Employee Orientation (NEO) as requested.