Quality Specialist

RR Donnelley • Plover, WI

11d • Onsite

About The Position

RRD is seeking an experienced Quality Specialist to join our team in Plover, WI! The Quality Specialist ensures conformance to internal and external quality standards and assists the customer, sales representatives, suppliers and division personnel with establishing achievable quality standards. Communicates customer expectations to staff, manufacturing personnel and suppliers.

Requirements

• Bachelor degree in discipline related to functional work is strongly preferred but not required.
• Experience working in an FDA regulated environment is preferred.
• Knowledge of Corrective and Preventive Action (CAPA) processes and their role in quality management.
• Familiarity with a Quality Management System (QMS).
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Office.
• Google Suite knowledge strongly preferred.
• Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

Nice To Haves

• Bachelor degree in discipline related to functional work is strongly preferred but not required.
• Experience working in an FDA regulated environment is preferred.
• Google Suite knowledge strongly preferred.

Responsibilities

• Assists in establishing, promoting and coordinating lines of communication between the customer, sales representatives, suppliers and division personnel.
• Interacts with customers, suppliers, vendors and division personnel regarding quality and production issues.
• Attends job production pre-planning meetings.
• Evaluates the input material on a job and guides the customers, helping them deliver material that will produce a high quality job.
• Assists in the development of procedures and techniques for reducing process variation and manufacturing delays.
• Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met.
• Evaluates process output and supplied materials for compliance with established standards.
• Communicates with sales, customer service and the customer to resolve quality issues.
• Negotiate resolution of customer or manufacturing complaints.
• Assist in creating and maintaining the statistical process control program.
• May be responsible for ISO programs within the division. Duties include reviewing documents, preparing for audits, conducting audits, following up on implementation issues and training as it relates to ISO.
• Performs other related duties and participates in special projects as assigned.

Benefits

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees