Quality Supervisor

Wing Group•Jacksonville, FL

12d

About The Position

The primary objective of this position is ensuring the conformance of products, materials, and operating processes to established requirements and data integrity. This position includes a responsibility to supervise Quality personnel. STRUCTURE The Quality Supervisor reports to the facility Quality Manager. The Quality Supervisor has up to 15 direct reports consisting of Quality Assurance Technicians and Quality Control Inspectors. The Quality Supervisor will lead the local Quality team, being the point of contact for local facility operations including Production, Repairs, and Warehousing.

Requirements

High school diploma/GED required. Degree preferred.
5+ years in Quality Assurance, Quality Control or a similar field.
Canadian Controlled Goods and ITARs eligibility.
Good communication skills, both verbal and written.
Good command of the English language, written and verbal.
Strong computer skills including experience with Microsoft Office, Windows and Internet is required.
Excellent data collection and analysis skills.
Strong attention to detail.
Solid knowledge of relevant regulatory and industry standards.
Integrity and willingness to be the voice of quality in a fast-paced environment.
Willing to perform all other quality related tasks with minimal supervision.
Able to work with autotomy, finding answers/solutions with colleagues and driving actions to completion with efficiency.
Require strong cooperation, interpersonal and conflict resolution skills.
Ability to train others.

Nice To Haves

Professional certification in Quality Assurance is a plus.
Burnaby facility, proficiency in Mandarin/Cantonese considered an asset.
Jacksonville facility, proficiency in Spanish considered an asset.

Responsibilities

Collect, analyse and communicate quality data as input to support Quality Management Reviews.
Control and maintain quality documentation and records as defined by the quality system including analyzing robustness of quality records.
Preparing and implementing quality assurance policies and procedures.
Creating training materials and operating manuals.
Leads facility Quality Assurance/Repairs teams ensuring daily tasks are completed and long-term goals are on track.
Leads the facility Quality Control Inspectors and ensures the module are meeting production goals and throughput.
Ensuring Quality Control Plans (i.e. inspection plans) and non-conformance actions such as production hold, stop ship or recalls are appropriate, completed and documented.
Leads improvement of the business and production processes, identifying and resolving workflow and quality issues.
Implementing continuous improvement by addressing and discussing issues and solutions with Stakeholders and Superiors.
Ensure Quality teams are conducting Product, Material, RTV receiving processes in a timely manner to meet business needs
Liaises with third party Inspectors/QA Representatives during inspections.
Reconciles any problems or concerns and/or initiates corrective actions.
Liaise with Purchasing department, and Suppliers regarding non-conformances found during incoming inspections or use of material in production.
Cooperate with Corporate Quality and Supply Chain departments to administer incoming quality control activities for outsourced products/purchased assemblies.
Manage Issue Management program - including Non-Conformance Reports (NCRs) and Corrective and Preventative Action (CAPA) Reports - ensuring investigation, root cause analysis, and actions have been identified and documented, are on track, and completed.
Work directly with Manufacturing operations to resolve issues and prevent their reoccurrence.
Maintains and controls inspection and testing equipment as per the quality manual/procedures.
Ensures measuring equipment at Mustang is calibrated/verified at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards.
Analyse quality data to determine process conformance and failure modes, to use this data to drive action for quality improvement.