Quality Systems Training Program Manager
About The Position
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Quality Systems Training Program Manager Customer Quality Excellence (CQE) Location: Mounds View, MN or Lafayette, CO (Onsite 4 days per week) Onsite At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. A Day in the Life In this exciting, new role in Customer Quality Excellence, the Quality Systems Training Program Manager will be part of a team responsible for defining and implementing the training strategy for complaint handling at Medtronic. This role focuses on onboarding and revision training to support enterprise complaint handling processes, ensuring consistent, compliant, and effective training across the organization.
Requirements
- A bachelor’s degree in is required
- 5+ years of relevant experience or advanced degree with a minimum of 3+ years prior relevant experience
- Experience in quality systems, training program management, or regulated environments
Nice To Haves
- Experience supporting complaint handling or quality management systems
- Strong project management and stakeholder communication skills
- Familiarity with enterprise training strategies in a regulated industry
- Experience working across global or cross‑functional teams
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Responsibilities
- Partner with Customer Quality Excellence training resources to define and align on the CQXM training strategy.
- Develop and manage a comprehensive project plan to implement the training strategy, including timelines, milestones, and dependencies.
- Define and monitor key performance indicators for training.
- Manage onboarding and revision training for enterprise complaint handling processes.
- Implement Train the Trainer program for Customer Quality
- Track progress against plan and proactively identify risks, issues, and mitigation actions.
- Prepare and deliver clear, concise status updates to key stakeholders and leadership.
- Ensure training content and delivery align with quality system requirements and organizational standards.
- Support continuous improvement of training processes based on feedback, metrics, and evolving business needs.
Benefits
- Medtronic offers a competitive Salary and flexible Benefits Package
- We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
