Quoting Services Manager

Transcat, Inc.

About The Position

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters A values-based culture where people care about each other and the work they do together Flexibility Training and development to accelerate learning and career advancement Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Quote Services Manager is principally responsible for ensuring that our processes and talent support our customers’ needs for fast, accurate, and appropriate quotes.

Requirements

Experience with salesforce.com and AS/400 or similar ‘function-key driven’ legacy ERP required
Proven leadership responsibility within a metric-driven role is a must
Well-versed in typical business applications
Ability to manage both in-office and remote workforce
Bachelor's degree (B.A.) with team leadership required or an alternative of 10 years of progressively growing business experience with supervisory responsibility.

Nice To Haves

Project management, or experience managing the launch of technology or software platforms or tools a plus.
Understanding of quality, calibration, and technical sales is a plus
Proven experience driving optimal performance of a contact center including the use of KPI’s, industry trends, tools, and solutions.

Responsibilities

Provide training, mentorship, coaching, and development to team members to drive performance.
Work collaboratively on service and distribution-driven initiatives as we integrate business units into our systems and quote process.
Deliver a strong balance of sales, productivity, and teamwork.
Lead people through changes in processes, and technology for capacity planning.
Strategic use of hiring, workforce planning, overtime, and incentive pay to drive results and meet goals.
Active communication with stakeholders around the business, and escalation of key customer impacts on performance to KPI/SLA’s
Additional job duties as assigned