Racing Ambassador
About The Position
General Definition: Responsible for providing customers with racing information. Essential Job Functions: Basic knowledge of horse racing related information required. Basic computer skills required for those with LSP Bet and/or SmartButton access. Dependability and good attendance required. Ability to meet company standards of performance and safety. Ability to follow company policies and procedures. May be required to work evenings, weekends and holidays as scheduled. Other duties as assigned. QualificationsEducation: High school diploma or GED, or 2 year related experience and/or training; or combination Knowledge, Skills and Abilities: Knowledge of horseracing and/or pari-mutuel wagering helpful. 2 years of customer service experience required. Ability to intercede in customer/team members disputes in a professional, ethical manner. Bilingual skills helpful. Able to perform each essential duty satisfactorily. Basic math and cash handling skills. Excellent oral communication skills required, including problem-solving and conflict resolution. Ability to interact positively with employees and the general public. Ability to enter racing details in terminal quickly and accurately. Ability to work with minimum supervision Ability to prioritize, multi task and be flexible. Ability to work as part of a team; work with interruptions; and work with detailed information/data Training: 2 year related experience and/or training; or combination Licenses/Certifications/Other: Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions Texas Racing Commission License (TXRC) Physical Requirements: The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strength: Sedentary to medium workload Stand, sit and walk consistently Will be required to lift up to or over 20lbs or exert occasionally over 50lbs Movement: Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach Will use office equipment Driving motor vehicles as needed Auditory: Frequently speak and articulate Noise levels will be varied from moderate to heavy machinery Environmental: Exposure to weather and extreme elements are minimal Minimal exposure in close proximity to horses
Requirements
- High school diploma or GED, or 2 year related experience and/or training; or combination
- 2 years of customer service experience required.
- Ability to intercede in customer/team members disputes in a professional, ethical manner.
- Able to perform each essential duty satisfactorily.
- Basic math and cash handling skills.
- Excellent oral communication skills required, including problem-solving and conflict resolution.
- Ability to interact positively with employees and the general public.
- Ability to enter racing details in terminal quickly and accurately.
- Ability to work with minimum supervision
- Ability to prioritize, multi task and be flexible.
- Ability to work as part of a team; work with interruptions; and work with detailed information/data
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
- Texas Racing Commission License (TXRC)
Nice To Haves
- Knowledge of horseracing and/or pari-mutuel wagering helpful.
- Bilingual skills helpful.
Responsibilities
- Responsible for providing customers with racing information.
- Basic knowledge of horse racing related information required.
- Basic computer skills required for those with LSP Bet and/or SmartButton access.
- Dependability and good attendance required.
- Ability to meet company standards of performance and safety.
- Ability to follow company policies and procedures.
- May be required to work evenings, weekends and holidays as scheduled.
- Other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
