Racing Operator

Northwest Staffing Resources • Tigard, OR

19h • $20

About The Position

In this role, you’ll deliver multi-channel player support while ensuring accuracy and compliance across live horse-racing operations. You’ll troubleshoot issues, manage critical race and betting data, and provide exceptional service in a fast-paced, dynamic environment.
WHY YOU’LL LOVE THIS ROLE Be at the center of fast-paced racing action, playing a key role in ensuring accurate results and a smooth betting experience for players. Every day brings new challenges , giving you the chance to sharpen your problem-solving, technical, and investigative skills. Gain hands-on experience with unique tools and platforms—from live racing systems to advanced data and troubleshooting software. Work with a supportive team that values collaboration, professionalism, and continuous learning. Thrive in a role that blends customer service with real-time operational excitement.

Requirements

• Strong communication skills (verbal and written) with proven customer service experience—ideally in a call center or high-volume support environment.
• Solid problem-solving and judgment abilities, with the technical aptitude to navigate multiple systems and online platforms efficiently.
• High attention to detail, strong organizational skills, and the ability to manage tasks accurately in a fast-paced setting.
• Demonstrated teamwork, professionalism, and integrity, with an understanding of compliance requirements and the ability to obtain necessary regulatory licensing.
• Flexibility to work varied schedules—including nights, weekends, and holidays—and an interest in sports, betting, or racing operations.

Responsibilities

• Deliver multi-channel player support by responding to inquiries, explaining policies, verifying identities, and resolving issues such as payment failures, GEO errors, and account updates.
• Research and troubleshoot complex account or technical problems using internal systems, including interpreting Splunk data, and complete follow-ups through outbound calls and task tracking.
• Monitor live horse races across multiple time zones, accurately recording outcomes, identifying incidents, and taking corrective or escalatory action when needed.
• Build, audit, and maintain betting pools and race card data to ensure accuracy, regulatory compliance, and timely payout decisions, including delaying payouts when appropriate.
• Navigate CTV/OTT platforms and multiple internal tools confidently while supporting additional operational duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed