Radiology Operations Support Technician (part-time 60%)

Bay Medical Management, LLC•California, MO

13d•$28 - $31•Remote

About The Position

Bay Medical Management LLC (BMMLLC) is a medical services organization (MSO) headquartered in Walnut Creek, CA. The organization provides administrative and management services to Bay Imaging Consultants Medical Group (BIC) who is the premier radiology group in Northern California. SUMMARY The Radiology Operations Support Technician coordinates incoming radiology exams to support timely review and reporting by radiologists and ensures results are communicated to appropriate clinical staff and physicians. This role provides telephone and operational support to all facilities, clinicians, support staff, and radiologists regarding radiology services. The position is part-time (24 hours per week) with a set schedule of Monday through Thursday, 12:00 p.m. to 6:00 p.m., and is 100% remote, working from home. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Processes incoming radiology exams, paperwork, and phone calls from contracted hospitals and outpatient imaging centers Monitors worklists and filters within appropriate BIC and hospital-based systems Prepares exams for radiologist interpretation, including verifying exam and clinical information, ensuring receipt of relevant prior studies, resolving exceptions as needed, and linking all pertinent studies for electronic reading Prioritizes exams appropriately and assigns radiologists as needed to meet required turnaround times Sends preliminary radiology reports to Imaging Departments, Emergency Rooms, inpatient units, urgent care, and other clinics via fax and/or PACSscan Contacts inpatient units to verify receipt of radiology reports when required Answers, prioritizes, and routes multiple incoming calls to radiologists as appropriate Initiates outbound phone calls on behalf of radiologists as requested Assigns exams within Clario Consistently monitors and responds to email and instant messaging across multiple platforms, including Sectra, Microsoft Teams, and Clario Acts as a liaison between radiologists, clinical sites, and the internal BMMI IT department; coordinates with Bay Medical and hospital IT staff as needed Assists the Radiology Support Technician Lead with training Radiology Operations Support Technicians on procedures and systems Trains Radiology Support Technicians on established procedures and system workflows Performs clerical duties such as copying, filing, faxing, and document management Uses multiple computer systems to input, retrieve, and print patient information Trains Radiology Support Technicians on the procedures and system used.

Requirements

High school diploma or GED required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine email correspondence
Ability to communicate effectively in verbal and written form
Ability to work efficiently in a fast-paced environment, meet continual deadlines, manage multiple priorities, and remain organized amid frequent interruptions
Regular interaction with radiologists, referring physicians, and Imaging and Emergency Department staff across multiple facilities
Ability to make ongoing decisions regarding daily work priorities in accordance with company policies and procedures
Basic computer and keyboarding skills
Excellent verbal and written communication skills
Strong customer service skills
High attention to detail
Ability to work effectively as part of a team

Nice To Haves

Working knowledge of medical office procedures and medical terminology preferred

Responsibilities

Processes incoming radiology exams, paperwork, and phone calls from contracted hospitals and outpatient imaging centers
Monitors worklists and filters within appropriate BIC and hospital-based systems
Prepares exams for radiologist interpretation, including verifying exam and clinical information, ensuring receipt of relevant prior studies, resolving exceptions as needed, and linking all pertinent studies for electronic reading
Prioritizes exams appropriately and assigns radiologists as needed to meet required turnaround times
Sends preliminary radiology reports to Imaging Departments, Emergency Rooms, inpatient units, urgent care, and other clinics via fax and/or PACSscan
Contacts inpatient units to verify receipt of radiology reports when required
Answers, prioritizes, and routes multiple incoming calls to radiologists as appropriate
Initiates outbound phone calls on behalf of radiologists as requested
Assigns exams within Clario
Consistently monitors and responds to email and instant messaging across multiple platforms, including Sectra, Microsoft Teams, and Clario
Acts as a liaison between radiologists, clinical sites, and the internal BMMI IT department; coordinates with Bay Medical and hospital IT staff as needed
Assists the Radiology Support Technician Lead with training Radiology Operations Support Technicians on procedures and systems
Trains Radiology Support Technicians on established procedures and system workflows
Performs clerical duties such as copying, filing, faxing, and document management
Uses multiple computer systems to input, retrieve, and print patient information
Trains Radiology Support Technicians on the procedures and system used.

Benefits

Medical, Dental, and Vision insurance
401(k) with company match and a generous profit-sharing program
Paid time off including vacation (starting at up to 3 weeks/year), sick time, and holidays
Flexible spending accounts (FSA), health savings accounts (HSA), and health reimbursement accounts (HRA) for select health plans
Company paid Basic Life and AD&D insurance, and an Employee Assistance Program (EAP)
A wide range of voluntary plans—from pet insurance to identity theft protection

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