Rail Operations Remote Support Engineer

Siemens Mobility • Wilmington, NC

15d • Onsite

About The Position

When minutes matter, your guidance keeps passengers moving Imagine it’s 2:07 a.m. A Charger Locomotive reports a fault mid-journey. The crew calls the Wilmington desk. You steady the line, open Fleet Monitoring, and guide the team through a safe recovery — avoiding delays and maintaining service. This is the impact you’ll have as a Rail Operations Remote Support Engineer with Siemens Mobility. For more than a century and a half, Siemens has delivered infrastructure and transportation solutions across the U.S. Our goal in rail is constant availability — increasing reliability for society and creating a new quality of travel. Great Place to Work® certified. Bring your ideas to a culture where innovation and inclusion drive action. Your mission Be the real-time technical lifeline for on-train staff, providing calm phone support during enroute events Continuously monitor fleet health at the Amtrak Mechanical Desk and spot issues before they escalate Turn remote data into decisive recommendations that restore service safely and efficiently Lead and contribute to Failure Investigations and Root Cause Analysis; improve troubleshooting guides and maintenance documentation Partner with Product Managers, Software Engineers, and Field Service Technicians to elevate maintenance practices Offer technical oversight to contractual depots and administrative support to Siemens Reliability and Service Managers Resolve product and service issues end-to-end, from clarifying the problem to follow-up verification Growth path Start by mastering our diagnostic ecosystem and structured troubleshooting approaches. Grow into a subject-matter expert on Venture Coaches and Charger Locomotives, influencing maintenance standards, documentation, and reliability strategies across the fleet. Location and schedule On-site role in Wilmington, Delaware Day/evening/night shifts with weekend and holiday coverage Must be flexible to work all shifts Qualifications Bachelor’s degree in engineering or equivalent technical experience Background in rolling stock operations and/or maintenance Experience engaging with FRA/CFR requirements Understanding of applicable laws and regulations Strong communication and relationship-building skills across teams and customers Continuous improvement mindset; willingness to challenge the status quo Composed, step-by-step troubleshooter in complex, time-critical situations Eager to build deep knowledge of Venture Coaches and Charger Locomotives Key capabilities Customer Service Continuous Improvement Electrical Troubleshooting Skills Mechanical Troubleshooting Skills Pneumatics Troubleshooting Maintenance and Repair Skills Root Cause Analysis Technology landscape Diesel engine HVAC Systems Electric Vehicles Life at Siemens Mobility Health, Dental, Vision, HSA/FSA, and Commuter Benefits from Day 1 Empowered decision-making culture focused on long-term impact and financial success We do the right thing: sustainable, green innovation with measurable outcomes Leaders in digital platforms — join forward-thinkers shaping the future Work on meaningful, innovative projects that solve big, real-world challenges Tuition Reimbursement, Mentor Programs, and extensive online learning with rewards for your ideas Fortune World’s Most Admired Companies — year after year Employee perks and discounts, 401k match, and generous Paid Time Off Compensation Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here. The pay range for this position is $76,398.00 - $89,658.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Work authorization Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization. Compliance and notices Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Requirements

• Bachelor’s degree in engineering or equivalent technical experience
• Background in rolling stock operations and/or maintenance
• Experience engaging with FRA/CFR requirements
• Understanding of applicable laws and regulations
• Strong communication and relationship-building skills across teams and customers
• Continuous improvement mindset; willingness to challenge the status quo
• Composed, step-by-step troubleshooter in complex, time-critical situations
• Eager to build deep knowledge of Venture Coaches and Charger Locomotives
• Customer Service
• Continuous Improvement
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Pneumatics Troubleshooting
• Maintenance and Repair Skills
• Root Cause Analysis
• Diesel engine
• HVAC Systems
• Electric Vehicles
• Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Responsibilities

• Be the real-time technical lifeline for on-train staff, providing calm phone support during enroute events
• Continuously monitor fleet health at the Amtrak Mechanical Desk and spot issues before they escalate
• Turn remote data into decisive recommendations that restore service safely and efficiently
• Lead and contribute to Failure Investigations and Root Cause Analysis; improve troubleshooting guides and maintenance documentation
• Partner with Product Managers, Software Engineers, and Field Service Technicians to elevate maintenance practices
• Offer technical oversight to contractual depots and administrative support to Siemens Reliability and Service Managers
• Resolve product and service issues end-to-end, from clarifying the problem to follow-up verification

Benefits

• Health, Dental, Vision, HSA/FSA, and Commuter Benefits from Day 1
• Empowered decision-making culture focused on long-term impact and financial success
• We do the right thing: sustainable, green innovation with measurable outcomes
• Leaders in digital platforms — join forward-thinkers shaping the future
• Work on meaningful, innovative projects that solve big, real-world challenges
• Tuition Reimbursement, Mentor Programs, and extensive online learning with rewards for your ideas
• Fortune World’s Most Admired Companies — year after year
• Employee perks and discounts, 401k match, and generous Paid Time Off
• Siemens offers a variety of health and wellness benefits to our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees