RCM Patient Liaison

Orsini Healthcare•Elk Grove Village, IL

12d•$50,000 - $60,000•Remote

About The Position

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™. OUR MISSION Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. CORE VALUES At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. The Patient Liaison serves as a key resource for patients regarding their billing statements, payment plans, and overall account resolution. This position is responsible for reconciling collected patient payments, addressing declined or terminated credit-card or payment-plan transactions, and following up on returned statements or correspondence. The Patient Liaison will manage inbound and outbound patient inquiries with professionalism and empathy, educating patients on their financial responsibilities and helping identify alternative resources or assistance programs when needed. The role requires a balance of compassion, financial accuracy, and communication skills to support both the patient experience and organizational collection goals

Requirements

Strong understanding of medical billing terminology, patient statements, and payment processing workflows.
Familiarity with EHR or billing systems, Microsoft Excel, Outlook, and Word.
Ability to research and resolve patient balance discrepancies and returned correspondence.
Excellent interpersonal and communication skills; capable of diffusing tense situations and maintaining professionalism.
Knowledge of HIPAA privacy standards and ability to maintain patient confidentiality.
Strong organizational and multitasking skills with attention to detail.
Ability to work independently with minimal supervision while maintaining team collaboration.
1-3 years of experience in patient billing, payment reconciliation, or patient-account resolution within healthcare or specialty pharmacy

Responsibilities

Reconcile collected patient payments and ensure all transactions are posted accurately and in a timely manner.
Contact patients regarding declined credit-card transactions, terminated payment-plan arrangements, or returned payments; work with patients to resolve issues or establish new arrangements.
Manage returned statements, undeliverable mail, and patient correspondence; update contact information and ensure re-delivery of communications.
Respond to patient inquiries regarding bills, statements, and balances; educate patients on charges, insurance payments, and available payment options.
Collaborate with internal teams (billing, reimbursement, customer service) to research discrepancies and provide accurate account updates.
Assist patients in exploring alternative financial resources, such as manufacturer assistance, foundations, or payment programs.
Document all communication and follow-up actions in patient accounts per compliance and company standards.
Maintain confidentiality and ensure all activities comply with HIPAA and organizational policies.
Other duties and responsibilities as required.