RCM Training & Workflow Associate

Privia Health

8d•$60,000 - $65,000

About The Position

The RCM Training and Workflow Associate delivers comprehensive virtual athenaOne Collector/Billing training to Care Centers during implementation and post live. This role involves triaging stakeholder issues and requests, and ensuring athenaOne collector training aligns with best practices. The associate maintains current knowledge of new features in athenaOne’s Collector, Clinicals, and Communicator products to optimize workflows for Privia Medical Group Care Centers. The RCM Training and Workflow Associate actively seeks feedback to continually elevate Privia’s RCM and training program to a best-in-class standard.

Requirements

Experience with Revenue Cycle Management and Physician office billing required
2+ years experience with client facing training preferred
2+ years experience with practice management systems, one or multiple areas of expertise preferred
Experience with athenaOne’s Clinicals and Collector software preferred
Bachelor’s degree preferred
Demonstrated experience in development and editing instructional material
Knowledgeable about extended medical terminology
Must demonstrate excellent communication, organizational, and time management skills
Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
Ability to work in a very fast-paced and changing work environment
Must comply with HIPAA rules and regulations
Collaborative, customer-focused and able to create visible value.
Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
Attention to detail.
Excellent communication and client facing skills.
Excellent organizational skills.

Responsibilities

Lead pre-live and post-live athenaOne Collector/billing training to providers, administrative and billing staff in all markets
Ensures that training is scheduled and delivered on-time
Innovate and create new learning experiences for Care Centers for Privia University (LMS).
Provide onsite Go-Live support for New Market and/or high-profile Care Centers
Offer supplemental training opportunities applicable to all markets.
Works collaboratively with cross functional teams to accomplish goals
Share and effectively communicate new athenaOne features regularly
Provides excellent customer service through creative problem solving and follow through
Other duties as assigned