Receptionist/Benefits Calculation Support Analyst

Commonwealth of Massachusetts•Springfield, MA

10d•Hybrid

About The Position

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The Benefit Calculations Support Analyst provides initial intake and processing of various retirement benefit transactions in support of the Benefit Calculations unit and assists with department projects as needed.

Requirements

Associate's degree or higher
Minimum of 2 years of experience in the field of accounting, finance, employee benefits, or payroll processing
Intermediate to proficient skill level with Microsoft's Office suite of products including Excel, Word, and Power Point
Analytical. focused, highly organized and detail oriented
Demonstration of high level of customer service skills and ability to manage high volume workload
Ability to develop working knowledge of retirement plan rules under Mass General Laws Chapter 32, Board regulations, and policies.
Self-motivated and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines
Travel as required.
Ability to lift up to 10lbs
Ability to sit for extended periods of time

Responsibilities

Welcome members visiting MSRB Springfield office and determine appropriate staff member to assist
Perform daily mail retrieval and scanning with accurate indexing of all incoming and outgoing documentation
Prepare, process and deliver outgoing mail following established schedule.
Manage workflow through OnBASE electronic content management system
Ensure data is accurate and complete, coordination with internal departments and contacting various agencies, organizations and constituent groups as necessary.
Maintain working knowledge of each department and MSRB.
Develop ability to understand and explain to members the procedures of Benefit Calculations department related to applicable transactions.
Provide support and assistance to the various departments within MSRB,
Maintain accurate records in the Boards customs software program (MARIS)
Perform daily mail retrieval and scanning with accurate indexing of all incoming and outgoing documentation
Adhere to Treasury and MSRB employment policies
Other duties as assigned by Manager and/or Director