Receptionist/Concierge

Covenant Living Communities and Services•Bixby, OK

22h•$13 - $15

About The Position

We Are Inspired to Serve. Join us! Covenant Living of Bixby is seeking a Full- Time Concierge with a cheerful outlook in providing the customer service needs of our Campus: This position is the first point of contact for greeting visitors, residents, staff in person and on the telephone, in a manner that promotes Covenant Living in a positive, professional way. In this role, the Receptionist will: Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure. Ensure that reception desk and lobby are kept clean and organized after each shift. Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips. Assist residents in signing up for programs and activities and collect payment. Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Business Office Manager. Assist outside deliveries of packages and mail to specific departments and inform residents/staff of packages to pick up. Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations. Complete monthly Ancillary charge sheets & manage guest meal tickets, receipt books and complete the process in accordance to procedure. Support other departments in clerical duties as assigned by the Business Office Manager. Assist Business Office Manager with AP/AR data, statements, and other duties as directed.

Requirements

High school education or equivalent.
One year of clerical experience and customer service is helpful.
Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
Transfers calls appropriately.
Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
Ensure that reception desk and lobby are kept clean and organized after each shift.
Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff.
Places courtesy calls to residents to remind them of transportation trips.
Assist residents in signing up for programs and activities and collect payment.
Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Business Office Manager.
Assist outside deliveries of packages and mail to specific departments and inform residents/staff of packages to pick up.
Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
Complete monthly Ancillary charge sheets & manage guest meal tickets, receipt books and complete the process in accordance to procedure.
Support other departments in clerical duties as assigned by the Business Office Manager.
Assist Business Office Manager with AP/AR data, statements, and other duties as directed.