V102- Receptionist – Legal Operations
About The Position
Join Job Duck as a Receptionist – Legal Operations and become the welcoming voice and face of a dynamic legal team. In this role, you’ll manage the front desk experience, ensuring every client interaction is professional, warm, and efficient. You’ll handle inbound and outbound calls, maintain organized documentation, and oversee the office calendar to keep operations running smoothly. This position is ideal for someone who thrives in a fast-paced environment, loves engaging with people, and takes initiative to improve processes while delivering exceptional customer service.
Requirements
- 2-3 years of experience in a client-facing role, such as receptionist, customer service, or sales.
- Advanced English skills (both written and spoken)
- Customer service orientation
- Detail-oriented and organized
- Ability to manage multiple tasks efficiently
- Proactive and solution-focused mindset
- Comfortable speaking up and suggesting improvements
- Tech-savvy
Nice To Haves
- Legal background is highly appreciated
Responsibilities
- Answer all inbound calls for the firm and provide accurate information
- Serve as the first point of contact, filtering unnecessary communications
- Organize and maintain documents for easy access
- Make outbound calls as needed (15–20 per day)
- Coordinate with attorneys and paralegals to ensure smooth communication flow
- Utilize SmartAdvocate for case management and RingCentral for call handling
- Review client files to address questions without escalating unnecessarily
- Communicate effectively with internal teams via Microsoft Teams and Outlook
- Manage and oversee the office calendar, scheduling calls, meetings, and events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
