Receptionist- Phone room

Southern Bone & Joint Specialists PA•Hattiesburg, MS

About The Position

The Phone Room Receptionist plays a vital role in ensuring smooth and efficient triaging of patient needs. This position is responsible for creating a welcoming and professional experience when patients call Southern Bone and Joint, P.A. The receptionist handles appointment scheduling, directs patients to the appropriate staff and/or department, and answers general inquiries. The role requires effective communication and organizational skills. Additionally, the receptionist maintains documentation of phone calls in patient records while managing phone calls with a courteous and empathetic approach. Ultimately, this position contributes significantly to the overall patient experience and operational efficiency of the clinic.

Requirements

High school diploma or equivalent.
Previous experience with a telephone system and reception position, preferably in a healthcare or clinical setting.
Basic proficiency with computer systems and electronic health record (EHR) software.
Strong communication and interpersonal skills to interact effectively with patients and staff.
Ability to maintain confidentiality and adhere to HIPAA and other healthcare privacy regulations.

Nice To Haves

Familiarity with medical terminology related to physical therapy and rehabilitation services.
Demonstrated ability to multitask and manage time efficiently in a fast-paced healthcare setting.

Responsibilities

Greet and welcome patients promptly and professionally upon answering phone.
Manage appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate staff members as needed.
Verify patient information and collect necessary information to direct patient effectively.
Maintain accurate and confidential patient records in compliance with healthcare regulations and privacy standards.
Handle billing inquiries and assist patients with insurance verification and payment processing when applicable.