Receptionist/Support Staff

Mark Twain Behavioral Health•Macon, MO

2d•Onsite

About The Position

Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Organization serving Northeast Missouri since 1975 with a wide variety of services. We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle. Mark Twain Behavioral Health is seeking a full-time RECEPTIONIST/SUPPORT STAFF for our MACON location. This full-time salaried position offers competitive pay and full benefits. Consider joining our MTBH Team! We offer a supportive culture of appreciation and a strong emphasis on the health and well-being of our team.

Requirements

High School Diploma or General Educational Development (GED)
Ability to greet and direct people in person and via telephone
Excellent customer service, interpersonal, and communication skills
Keyboarding and computer skills, and the ability to multitask
Ability to remain focused in a fast-paced office environment
Capability to deal with consumers politely and efficiently

Responsibilities

Welcome clients, vendors and guests to our office
Welcome on-site clients to the office, determine nature of business and announce client to appropriate personnel
Answer incoming telephone calls, determine purpose of call and forward to appropriate personnel
Retrieve voice mail and forward to appropriate personnel
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
Receive payment for services
Contact clients to schedule appointment times
Record time and date of appointment in the electronic system
Record changes when appointments have been canceled or failed
Process incoming and outgoing requests for client-protected health information
Assist new clients with opening paperwork and assist existing clients with annual updates
Other job duties as assigned
Adherence to the MTBH Ethical Code of Conduct and all policies is required.

Benefits

health insurance with a company-paid premium for employee
Health Savings Account with annual employer contribution
403b retirement plan with annual employer contribution
employee wellness program with financial support for a healthy lifestyle
an interest in work/life balance that includes generous amounts of paid time off plus 11 paid holidays each year
educational funds and time allowance for professional development
amazing teammates
a strong emphasis on health and wellbeing and positive work environment
celebrations of employee appreciation
focus on core company values of compassion, excellence, innovation, integrity, respect, teamwork, and wellness, with opportunities to contribute the lives of others and help people be well