Receptionist

Latino Community Development Agency•Oklahoma City, OK

3d•Onsite

About The Position

The Receptionist at LCDA serves as the agency’s first point of contact and plays a key role in delivering exceptional customer service and fostering community engagement. This position sets a welcoming and professional tone for all visitors while providing administrative and operational support to staff. Acting as a bilingual (Spanish/English) client liaison and service navigator, the Receptionist helps clients identify and access programs that best meet their needs. To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or GED
At least 1 year of experience working in an office setting and providing clerical work; bilingual in English and Spanish is required.
Proficient in Microsoft Word and possesses intermediate general computer skills; able to communicate effectively in both verbal and written forms with English and Spanish-speaking customers.
Familiarity with social media platforms and digital messaging tools.
Negative TB test within 12 months prior to employment or completed before hire.
Ability to sit for extended periods, bend, stoop, climb stairs, and lift to 30 pounds.
Must submit three professional references prior to employment.
Must pass a background check; employment is contingent on satisfactory results.
Must complete a 90-day probationary period after employment begins.

Nice To Haves

Additional education or certification in office management or human services is a plus.
Experience in community services, nonprofit organizations, or client intake/navigation is preferred.

Responsibilities

Greet clients, visitors, and guests in English and Spanish, creating a welcoming and professional atmosphere.
Manage in-person and digital communications, including social media messaging platforms, ensuring timely and accurate responses.
Answer the main phone line, route calls effectively, and take detailed messages.
Serve as a bilingual client liaison, assessing client needs and connecting them to appropriate LCDA programs, services, or community resources.
Provide accurate information and guidance to clients and visitors regarding services and eligibility requirements.
Act as a problem solver and resource navigator to help clients resolve concerns and identify solutions.
Handle incoming and outgoing mail, packages, and deliveries, ensuring proper distribution.
Maintain a tidy and organized reception area for staff and visitors.
Assist with scheduling appointments and managing the agency calendar as needed.
Perform administrative tasks such as filing, photocopying, data entry, and maintaining client records.
Coordinate with various departments to support smooth front-desk operations and client flow.
Engage with the community by providing bilingual support (Spanish/English) when needed.
Stay informed about LCDA programs and services to accurately guide clients and stakeholders.
Adhere to HR policies and maintain compliance within the scope of responsibilities.