Receptionist $18.00-$21.00 per hour

VCA Animal Hospitals•Edgewater, MD

8d•$18 - $22•Onsite

About The Position

We are looking for a Full Time (experienced in Veterinary Medicine is a plus!) receptionist for our very busy front desk. VCA South Arundel Animal Hospital is located just south of Annapolis, MD. We have 3-5 doctors and a full staff that helps to make sure that the hospital runs efficiently. You will want to work with us because, like us, you love animals! You also love to help people and will be fantastic at helping our pet parents. Our days here are very busy and you like a fast paced atmosphere. You will be a quick learner because we will have much to teach you. If you are looking to grow a career then we are a super option for you. Our front desk greets clients and helps to set the tone for the practice. You keep the flow of the day going smooth. You will be checking in doctor appointments, grooming pets, or surgery appointments, all while answering busy phone lines, helping clients who are picking up prescriptions or food, all with a smile on your face and a welcoming mannerism. We excel in client service and want our clients to always feel the love and gratitude we have for them. You will also be compassionate. And yes- we do get to play with puppies and kittens- not all day- but we do get that perk! The pay range for this position is $18-$22 per hour. Compensation is negotiable based on education, experience, and other relevant credentials. Opportunities for shift differential, holiday pay, and overtime available based on business need. ESSENTIAL FUNCTIONS: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Recommending, selecting, and obtaining products and services, including prescriptions • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) • Managing medical records, charts, reports and correspondence

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Nice To Haves

experienced in Veterinary Medicine is a plus!

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence

Benefits

VCA Animal Hospitals offers competitive compensation and benefits package including;
Medical/Dental/Vision insurance
Options to open a HSA/FSA account
Life, Short Term and Long-Term disability
401(k) retirement plan with employer match available
Pet care discounts
Up to 40 hours of paid vacation to start
6 Paid holidays and 5 sick days - (Local laws or ordinances apply)
Health and well-being programs that provide resources and training
Paid Parental Leave
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!