Receptionist - Northland Heights

Hamister Group•Pittsburgh, PA

2d•Onsite

About The Position

It’s your time to shine and brighten someone’s day! At Northland Heights in the North Hills, our Receptionist provides a vibrant and exciting addition to our Administration department! Our Receptionist is one of the most important positions in establishing an atmosphere of exceptional customer service. This person greets and assists visitors, families, incoming callers, and residents in a manner that projects a warm and inviting atmosphere. Outstanding customer service is the primary goal of the receptionist; therefore, honoring resident requests is our specialty. The person holding this position is responsible for carrying out all assigned duties and responsibilities in accordance with current federal, state, and local regulations, as well as company policies and procedures.

Requirements

High School diploma or GED
Ability and willingness to provide exceptional customer service
At least one year experience in a nursing facility preferred.

Responsibilities

Acknowledge all visitors/family members/residents with friendly and helpful demeanor.
Answer telephones and transfer calls to respective departments.
Displays excellent customer service skills in all interactions with residents, visitors, and staff members.
Escorts people, if necessary, to resident rooms and other areas.
Promotes positive public image through professional appearance, professional positive attitude and interactions.
Responsible for always maintaining cleanliness and organization of lobby and reception areas.
Contact the nursing staff if a resident has any nursing needs.
Assists with mail sorting for residents and facility.
Operates the copier, scanner, and fax machines.
Send and receive emails.
Schedule transportation requests for facility van for resident appointments.
Creates various types of documents for daily functions.