RECEPTIONIST FT

Tohono O'odham Nursing Care Authority•Sells, AZ

1d•Onsite

About The Position

GENERAL PURPOSE: Operates a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel by performing the following duties. ESSENTIAL FUNCTIONS: In addition to performing Essential Functions, this position may be required to perform a combination of supportive functions based upon the requirements of the organization. Answer phones in a pleasant manner. Greet visitors with a customer-focused attitude. Have everyone who enters the lobby sign the guest log, being the first line of security. Assist visitors in locating friends, family, staff, and public restrooms, meeting rooms, departments, phones, and wheelchairs. Page staff as appropriate to notify callers or visitors (check to see if they have an appointment.) Immediately contact an Admissions staff member when a prospective resident, or family member of a prospective resident, walks into the lobby and inquires about our services. (If marketing is unavailable contact a manager or social worker.) Monitor the fire alarm system. In case of emergency direct staff or guests to the appropriate area. Maintain lunch and dinner menu sign up sheet and collect for cost of meals. Sort mail by using the following steps: Put mail in appropriate mail slots for staff and residents. Forward mail belonging to staff or residents who are no longer here. Retrieve messages from the voice mail system and forward or notify appropriate staff at least once every half hour. Assist in supporting staff that may need your help with folding, stuffing, faxing information or other requests. Assist in keeping the lobby neat and orderly. Switch phones, as appropriate, in the morning and evening to reflect the day or evening message. If friends or family members want to visit an employee, refer them to Human Resources. Reading of personal material, i.e., newspaper, magazines, books, etc. and eating is prohibited while at the front desk. All staff is required to always follow all safety regulations and precautions. Staff must ensure that their department is maintained in a clean and safe manner by assuring that all necessary equipment and supplies are maintained. Report all hazardous conditions/equipment to immediate supervisor/manager. Report all accidents/incidents to immediate supervisor/manager within 24hrs. All staff must wear protective clothing and equipment when handling infectious waste and or blood/body fluids or when doing Hazardous work i.e., working with chemicals, electrical or day to day maintenance repairs. All Staff are required to participate in the O’odham Centered Care - Managers/Supervisors will help staff in participating in O’odham Centered Care. Recognize your role as part of the QAPI efforts of your organization. Attend training to build understanding and capacity to undertake QAPI work. Carry out QAPI roles and responsibilities as assigned. Follow established policies and procedures in support of QAPI efforts. Look for and share leadership ideas for improvement in the organization. Communicate with leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success. Support QAPI efforts both verbally and non-verbally (i.e., via actions and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.

Requirements

All employees must be able to apply the skills acquired through in-services as required by essential functions.
High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Answer phones in a pleasant manner.
Greet visitors with a customer-focused attitude.
Have everyone who enters the lobby sign the guest log, being the first line of security.
Assist visitors in locating friends, family, staff, and public restrooms, meeting rooms, departments, phones, and wheelchairs.
Page staff as appropriate to notify callers or visitors (check to see if they have an appointment.)
Immediately contact an Admissions staff member when a prospective resident, or family member of a prospective resident, walks into the lobby and inquires about our services. (If marketing is unavailable contact a manager or social worker.)
Monitor the fire alarm system.
In case of emergency direct staff or guests to the appropriate area.
Maintain lunch and dinner menu sign up sheet and collect for cost of meals.
Sort mail by using the following steps: Put mail in appropriate mail slots for staff and residents. Forward mail belonging to staff or residents who are no longer here.
Retrieve messages from the voice mail system and forward or notify appropriate staff at least once every half hour.
Assist in supporting staff that may need your help with folding, stuffing, faxing information or other requests.
Assist in keeping the lobby neat and orderly.
Switch phones, as appropriate, in the morning and evening to reflect the day or evening message.
If friends or family members want to visit an employee, refer them to Human Resources.
All staff is required to always follow all safety regulations and precautions.
Staff must ensure that their department is maintained in a clean and safe manner by assuring that all necessary equipment and supplies are maintained.
Report all hazardous conditions/equipment to immediate supervisor/manager.
Report all accidents/incidents to immediate supervisor/manager within 24hrs.
All staff must wear protective clothing and equipment when handling infectious waste and or blood/body fluids or when doing Hazardous work i.e., working with chemicals, electrical or day to day maintenance repairs.
All Staff are required to participate in the O’odham Centered Care - Managers/Supervisors will help staff in participating in O’odham Centered Care.
Recognize your role as part of the QAPI efforts of your organization.
Attend training to build understanding and capacity to undertake QAPI work.
Carry out QAPI roles and responsibilities as assigned.
Follow established policies and procedures in support of QAPI efforts.
Look for and share leadership ideas for improvement in the organization.
Communicate with leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.
Support QAPI efforts both verbally and non-verbally (i.e., via actions and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.