Records & Information Management (RIM) Program Manager I

Univera Healthcare•Rochester, NY

About The Position

Summary: This role serves as subject matter expert for The Lifetime Healthcare Companies Records & Information Management (RIM) Program. This position consults with Enterprise Legal & Supplier Solutions (ELSS), Information Technology and business partners to ensure the development, establishment, maintenance, and monitoring of effective systems of control for safeguarding all records and information and deployment of information technology techniques and business management practices. Essential Accountabilities: Level I Executes and monitors RIM across organizational business areas including communications, change management and identifying opportunities for continuous improvement of the RIM Program activities. Coordinates directly with information technology program administrators to ensure record and information creation, maintenance, use, and disposition are in accordance with RIM Corporate Policies including third party suppliers. Monitors procedures related to the collection, storage, retrieval and destruction of corporate data including personal data. Works closely and proactively with ELSS to ensure records/information assets are managed to protect the interests of The Lifetime Healthcare Companies and mitigate information related litigation risks. Leads implementation of policy and guidance for record and information-keeping and disposition in accordance with strategic planning and any relevant regulatory and legal requirements. Understands critical business processes, identifies gaps, establishes goals and objectives, and facilitates the implementation of procedural changes that preserve information and ensures legal and regulatory compliance. Provides overall oversight, management, and coordination for RIM technologies and products. Functions as a resource in areas of escalation and support and is the escalation point of contact for Business areas, Project Managers, IT staff, and management. Designs, implements, and leads the appropriate project team members through builds. Interprets the business’ needs into a system design/build and leads the configuration to identify and tag information for preservation, retention, legal hold, and disposition. Designs, develops, and executes training and processes to ensure The Lifetime Healthcare Companies staff is knowledgeable and remains current regarding records and information management principles and requirements. Reviews and mitigates new-hire and annual Records and Information Management training in accordance with applicable corporate policies and procedures. Manages annual RIM awareness month including preparing content, events, and activities. Participates in The Lifetime Healthcare Companies planning process for all major information systems to ensure that records and information management functionality, appropriate to the records/information assets they support, is included in the system design. Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) Serves as a primary contact with internal and external counsel to resolve complex and highly sensitive data migration issues, ensuring optimal resolution and preservation of Corporate Records. Creates application retention and destruction strategies in collaboration with the business, legal and EIT. Designs and maintains retention and destruction system configuration for content as defined by policy. Leads, supports, and implements system upgrades for Enterprise technologies in support of Information Life Cycle management to corporate content. Supports and leads Information Governance Committees in support of continuous improvements and implementing policies in support of Information Lifecycle Management from creation to destruction. Provides guidance to less experienced team members and internal customers, in the absence of management. Acts as a resource for the department and serves as a trusted advisor to the organization.

Requirements

Seven (7) of experience in health insurance, health care delivery or Information Governance.
Bachelor’s degree in Health Information Management or related area. In lieu of degree six (6) additional years of experience required.
Extensive knowledge of RIM regulations and industry best practices.
Proven project management/implementation skills.
Demonstrated knowledge of policies, retention schedules, taxonomies and business rules related to Records and Information Management.
Demonstrated knowledge of the principles and skills in the management of digital/electronic information through its life cycle. Knowledge of legal hold, preservation and discovery principles for records and information.
Customer orientation, collaboration, and team-based skills. Ability to work across organizational boundaries to accomplish tasks and support RIM mission objectives.
Strong analytical and organizational skills and ability to manage multiple projects simultaneously with minimal management directive.
Excellent written and verbal communication skills.
Excellent PC skills including Word, Excel, Outlook, Microsoft Compliance and Security Center, content analysis tools and retention schedule tools.
Ten (10) years of related experience.

Nice To Haves

Experience in data governance preferred.
Professional certification in Records Management and/or Information Governance.
Demonstrated Information Governance experience.
Proven experience with records and information lifecycle policies, retention schedules, taxonomies legal hold, and business rules related to Records and Information Management.
Proven system configuration, upgrades and monitoring experience, preferable in Records and Information Management.
Demonstrated abilities in handling the highest level of complex issues and decision-making in project work groups.
Ability to operate under the highest degree of initiative, innovation, and autonomy with limited guidance.

Responsibilities

Executes and monitors RIM across organizational business areas including communications, change management and identifying opportunities for continuous improvement of the RIM Program activities.
Coordinates directly with information technology program administrators to ensure record and information creation, maintenance, use, and disposition are in accordance with RIM Corporate Policies including third party suppliers. Monitors procedures related to the collection, storage, retrieval and destruction of corporate data including personal data.
Works closely and proactively with ELSS to ensure records/information assets are managed to protect the interests of The Lifetime Healthcare Companies and mitigate information related litigation risks.
Leads implementation of policy and guidance for record and information-keeping and disposition in accordance with strategic planning and any relevant regulatory and legal requirements. Understands critical business processes, identifies gaps, establishes goals and objectives, and facilitates the implementation of procedural changes that preserve information and ensures legal and regulatory compliance.
Provides overall oversight, management, and coordination for RIM technologies and products. Functions as a resource in areas of escalation and support and is the escalation point of contact for Business areas, Project Managers, IT staff, and management.
Designs, implements, and leads the appropriate project team members through builds. Interprets the business’ needs into a system design/build and leads the configuration to identify and tag information for preservation, retention, legal hold, and disposition.
Designs, develops, and executes training and processes to ensure The Lifetime Healthcare Companies staff is knowledgeable and remains current regarding records and information management principles and requirements. Reviews and mitigates new-hire and annual Records and Information Management training in accordance with applicable corporate policies and procedures.
Manages annual RIM awareness month including preparing content, events, and activities.
Participates in The Lifetime Healthcare Companies planning process for all major information systems to ensure that records and information management functionality, appropriate to the records/information assets they support, is included in the system design.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Serves as a primary contact with internal and external counsel to resolve complex and highly sensitive data migration issues, ensuring optimal resolution and preservation of Corporate Records.
Creates application retention and destruction strategies in collaboration with the business, legal and EIT. Designs and maintains retention and destruction system configuration for content as defined by policy.
Leads, supports, and implements system upgrades for Enterprise technologies in support of Information Life Cycle management to corporate content.
Supports and leads Information Governance Committees in support of continuous improvements and implementing policies in support of Information Lifecycle Management from creation to destruction.
Provides guidance to less experienced team members and internal customers, in the absence of management. Acts as a resource for the department and serves as a trusted advisor to the organization.