Records Technician

City of Aurora•Norfolk, VA

2d•$24 - $30•Onsite

About The Position

This job announcement is for collecting candidate applications for current and future Records Technicians. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. The deadline to submit applications is March 16th, 2026, However, it is subject to close at any time without prior notice once a sufficient pool of qualified applicants is obtained. All applicants who pass through minimum qualifications must be sent through a Critical exam, interview, and thorough police background which includes fingerprints and polygraphs. The hiring range for this position is $23.73 - $29.66 hourly. OVERVIEW OF POSITION / DEPARTMENT The Records Technician is responsible for incoming phone calls, collecting, processing, storing, and disseminating criminal information and reports to law enforcement personnel, courts, and the public with efficiency and strong customer service.

Requirements

An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.
Education: High School Diploma or GED. The selected candidate will be required to submit proof, in the form of an official transcript of the highest level of education completed as indicated on their application and/or resume.
Experience: One (1) year of general office or clerical experience including data entry and customer service experience.
Licenses and Certifications: CCIC/NCIC certification preferred but required within 6 months of employment.
Knowledge of office practices and procedures; business English.
Manual and computer filing and records management systems and databases.
Complex record keeping systems; Word, Windows.
Ability to establish and maintain effective working relationships with employees and citizens.
Handle stressful situations with tact and diplomacy.
Communicate effectively both orally and in writing.
Perform complex data entry activities, attention to detail.
Work any shift (Days, Nights, Weekends) including holidays.
Please note that the Records Division cannot guarantee shifts. Shifts are Bid on each year based on seniority.
Ability to give and receive constructive feedback
Skill in passing a CritiCall Exam, that measures skills in 10 different competencies which include: Data entry, sentence clarity, and multi-tasking
Sedentary physical work that involves moving no more than 10 pounds at a time
Frequent lifting, carrying, walking, and standing.
Hand/eye coordination to operate computer keyboard.
Vision to read and interpret reports, documents, and other written information.
Frequent speech communication and hearing to maintain communication with employees and citizens.
Memory to retain updated processes, complete tasks that are important but infrequent and highly technical tasks.
Critical thinking to navigate technical tasks; use resources when unsure and Lead or Supervisor is not available
Judgment to ensure confidential information remains protected
Shift work to include days, nights, working weekends and holidays
Please note that the Records Division cannot guarantee shifts. Shifts are Bid on each year based on seniority.

Nice To Haves

Colorado Certified Records Network (CCRN) Master Certification preferred but not required.
Preferred Experience: Two (2) years office, clerical, and/or legal experience to include data entry and customer service.
Experience working in a judicial or law enforcement environment.

Responsibilities

Tracks, distribute files and scan documents.
Completes and transcribes a variety of reports
Routes information internally for follow up
Data entry and ensures the protection of confidential data
Maintains complex record keeping and reporting systems; enters, modifies, and updates multiple data bases in local, State and National computer systems.
Works extensively with Law Enforcement personnel both internally and from other jurisdictions; communications both verbal and electronic.
Refers calls for police service to dispatch when an officer is required
Interviews with crime victims and reviews information on police reports
Enters and retrieves information via computer aided dispatch (CAD) terminal.
Enters and retrieves information in law enforcement database systems
Maintains accurate criminal history and warrant information
Advises citizens of procedures and laws
Basic knowledge of laws governing Colorado Criminal Justice Records Act and other applicable laws for processing requests for criminal justice records.
Troubleshoots, researches, and solves digital evidence/media questions/issues.
Prepares and distributes digital evidence/media to applicable District and City Attorney’s for Discovery; follows record dissemination laws, policies, and procedures.
Prepares digital evidence/media for release on simple cases not requiring in depth legal review.
Operates a variety of office machines.
Coordinate and schedule City employees (primarily sworn officers) availability to respond to Court subpoenas resulting from criminal proceedings
Coordinates and monitors officer's court appearances
Collection, logging and dissemination of subpoenas received by department members
Performs additional duties as assigned

Benefits

Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Competitive total compensation package
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities
Learn more about city of Aurora benefits