Recovery Manager
About The Position
The Recovery Manager is responsible for the day to day collection efforts on delinquent payments for consumer accounts within a charged off portfolio. They are responsible for supporting the management and analysis of the charged off portfolio to help ensure that collection efforts and strategies meet established KPIs and recovery objectives. They also provide support in managing relationships and objectives with third party collection vendors involved in collecting charged off accounts. Work schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. CST. Occasional Saturdays may be required. Aqua Finance (Aqua) delivers flexible and consumer-friendly financing programs so families across the U.S. can bring their dreams to life. Our financing solutions make clean water, home renovations, and the great outdoors more affordable. We’re a growing, national company with values that are deeply rooted in a midwestern culture that cares about you as an individual. We succeed when you succeed and celebrate what you bring to Aqua. Here are Aqua, we say “Yes” to helping you succeed!
Requirements
- Bachelor’s degree in related field, or commensurate work experience required
- 5 years of Collections experience in increasingly elevated roles required
- 2 years of people management experience required
- Attention to detail and accuracy required
- Excellent verbal and written communication skills required
- Proficient in the utilization of Microsoft Office Suite
- Ability to thrive in a fast paced work environment
Nice To Haves
- Financial industry experience preferred
- Bilingual (English and Spanish) candidate beneficial
Responsibilities
- Manage, coach, develop, and train employees to achieve expected departmental results, while ensuring adherence to company policies and procedures
- Coordinate activities of employees, to include dialer operation and/or list strategizing with the goal of maximizing collection efforts while also remaining efficient
- Coordinate activities of third-party agencies when needed
- Investigate, resolve, and respond to escalated issues
- Manage business results by analyzing reports and any associated productivity, to include scorecard review with employees
- Coordinate with members of management to develop/implement new strategies, process improvements, and procedures
- Answer questions and take manager calls
- Monitor employee attendance and schedule adherence
- Assist in reviewing and approving bonus and subsequent payouts/payrolls
- Collaborate with and assist with leading BPO partners
- Compile and present monthly KPI results to Executive Level Leadership
- Serve as a backup resource for the VP of Collections and Recovery and the Director of Repossession and Recovery, providing support as needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
