Recovery Specialist

Publix Employees Federal Credit Union•Lakeland, FL

6d•Hybrid

About The Position

The Recovery Specialist is responsible for the recovery efforts on charged off loans and share accounts. This role involves proactive member contact, accurate documentation, skip tracing, and processing claims to achieve full repayment or reach equitable settlement agreements. The ideal candidate will bring strong analytical skills, sound judgment, and a commitment to delivering member-focused solutions. This is a hybrid role in Lakeland, Florida working in office 2-3 days per week.

Requirements

5 - 7 years of collection experience with significant experience in making decisions and working independently (preferably within a credit union)
1 – 2 years handling small claims
Broad knowledge of collections specific State and Federal regulations affecting credit unions
Broad knowledge of typical collections operations and procedures
Ability to communicate effectively with all staff levels, both orally and in writing, and legal representatives
Ability to establish and maintain effective working relationships
Ability to make independent decisions with limited information and analyze accounts and account relationships to assess payment options
Experience and comfortability with negotiating with delinquent members in high stress and emotional conversations
Ability to proficiently use Microsoft Office suite products and collections case management software, such as Akuvo.
Advanced skills interpreting and delivering effective communications, reports
Experience transforming data into meaningful information and reports that provide valuable insights
Ability to travel frequently to court
Demonstrated ability to multi-task, work independently, and work under time constraints while remaining organized

Nice To Haves

Associate's or Bachelor’s Degree preferred

Responsibilities

Work independently with full autonomous authority to settle accounts for less than what is owed to the credit union or establish repayment arrangements
Manage multimillion-dollar portfolio of charged off debts owed to the credit union aiming for full recovery or satisfactory settlements
Conduct detailed research to identify additional borrowers’ assets to use to recover the debts
Conduct deep skip tracing to locate unresponsive members and assets
Contact members, attorneys, and court representatives to settle charged off loans and shares via various communication channels
Process legal filings for litigation, ensuring timely action to avoid statute limitations to maximize recovery
Travel to, appear, and represent the credit union at court hearings in a professional manner
Document all reasoning and decisions regarding members' repayment plan arrangements, reasons for charge-offs, and any alternative payment options offered to members
Monitors delinquency and charge-off trends to understand trending activity and proactively arrange the best payment options for members in hardship, special circumstances, etc.
Provides detailed reporting to leadership on recovery activity and payment tracking
Maintains professional and technical knowledge by attending educational workshops and webinars, reviewing professional publications, and establishing professional networks
Meets regularly with Member Resolutions Manager or Assistant Manager to review recovery results and to provide recommendations on complicated or difficult accounts
Cross trains in other areas of the department
Perform additional duties and support special projects as assigned by management

Benefits

Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
Generous Paid Time Off program (approximately 3 weeks a year)
11 paid holidays per year
401(k) retirement plan and profit sharing
Pay for performance incentive programs
Time off for giving back to your community!
Tuition reimbursement
Competitive pay
Stellar benefits/perks
Work/life balance