Recreation Facility Assistant

City of Aurora•Aurora, CO

8d•$21 - $27•Onsite

About The Position

Join the team at the Utah Pool Center and help create a welcoming, organized, and fun environment for our community. The Recreation Facility Assistant serves as the friendly face guests see first, greeting visitors, answering questions, and helping people get the most out of programs and facilities. Daily work includes assisting with registrations and memberships, supporting classes and events, handling front desk operations, and keeping the facility running smoothly. Strong customer service and problem-solving skills help ensure every guest has a positive experience. This role works closely with staff, patrons, and community members in a fast-paced and team-oriented setting. Opportunities to assist with events, programs, and facility operations keep each day varied and engaging. A positive attitude, reliability, and a willingness to jump in wherever needed will go a long way. Bonus points if you enjoy helping people and do not mind occasionally being the hero who knows where the extra pool noodles are.

Requirements

High School Diploma or GED.
Minimum one-year experience in customer service
Knowledge of customer service best practices, business English, spelling, and math; general office equipment; and personal computers and related software applications.
Must be proficient in Microsoft Office programs and typing
Skill in the use of windows-based, POS, excel, and registration software programs
Strong customer service skills strong written and verbal communications skills.
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Handle sensitive situations with tact and diplomacy
Communicate effectively both orally and in writing
Ability to work in a fast-paced environment
Creatively solve problems, negotiate and handle stressful situations in a positive manner
required with the first 6 months of hire – CPR/AED & First Aid

Nice To Haves

Bilingual skills (Spanish/English) are a plus.
Conflict resolution skills

Responsibilities

Provides information to the public regarding the Recreation Department's available facilities, activities and programs.
Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services
Provides support to the Facilities Coordinator to develop Recreation Center Attendants
Displays excellent customer service skills, establishes and maintains effective working relationships with other employees, public officials, and all members of the general public
Supports the Facilities Specialist in customer communication and marketing efforts including mass notifications (rescheduled/cancel/book classes, programs, reservations, and special events)
Resolves routine problems or complaints regarding recreational services or programs
Assists in the creation and posting of building notices and signage
Assists with special projects as necessary
Effectively communicate both verbally and in writing
Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer
Uses a variety of computer software programs
Records and processes fees involving park and facility reservations, course registrations, and permits; accounts for all existing working cash assigned and revenues generated during scheduled shift
Completes all required reports and records accurately and on schedule; submits/deposits to the proper person or office.
Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers
Assists with the implementation of programs, classes, events, and activities which may include the following duties:
Distributes, collects, inspects, and accounts for equipment
Sets up and breaks down rooms/areas or activities
Educates patrons on facility use rules and regulations; ensures adherence to rules and safety procedures
Performs cleaning and light janitorial duties
Performs administrative tasks, completion of enrollment forms, tracking attendance, activity registration, account maintenance, account creation, and account collections
May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate
As needed, supervises and ensures safety of program areas, patrons and other staff
Responds quickly to all emergency situations as needed
Assist in the execution of emergency action plans as directed by Management
Attends training sessions and staff meetings as scheduled
Open and or Close the Recreation Center.

Benefits

Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities