Referral Coordinator II

Lifebanc•Cleveland, OH

4h•Remote

About The Position

Are you ready to save a life? Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes. Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients. Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver. What is Lifebanc? Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives. The Referral Coordinator II supports referral services by remotely reviewing medical charts of patients referred to the Organ Procurement Organization (OPO) to evaluate donor suitability, monitor care progression, and provide accurate information for clinical and family care support in accordance with Lifebanc and regulatory agency policies and protocols. This role works closely with the Administrator on Call (AOC) and maintains clinical expertise to support appropriate utilization of on-site staff for direct family care and high-priority clinical needs. The Referral Coordinator II communicates pertinent medical, social, and diagnostic information to internal and external stakeholders to ensure the safe, timely, and equitable utilization of organs and tissues for transplantation and research, while supporting optimal outcomes for donor families and recipients and maintaining strong relationships with hospital partners.

Requirements

Associates degree in a clinical healthcare field or related area required.
Minimum of two years OPO experience or 2 years of critical care experience required.
Referral Coordinator internal or external experience required.
Proven expertise in a related Lifebanc, OPO, or clinical position.
Strong computer skills and electronic health record platform expertise.
Advanced organizational, communication, interpersonal, and problem-solving skills.
Ability to work independently in a remote environment.
Ability to function effectively in a fast-paced, high-stress environment involving end-of-life care.
Ability to prioritize workload and manage multiple cases simultaneously.
Ability to lift 25 pounds and to sit or stand for extended periods of time.
Remote position is supported within a strong team environment with periods of high stress and extended hours.
On call rotation responsibility with 24-hr computer and cell phone accessibility.

Nice To Haves

Background as an RN, LPN, Respiratory Therapist, Paramedic, EMT preferred.

Responsibilities

Maintain electronic health record (EHR) access for OPO service area facilities to perform remote chart reviews.
Provide real-time remote review and reporting to the AOC and other designated staff, including relevant medical and social history, laboratory results, diagnostic interpretations, hospital plans of care, and potential family needs.
Review new referrals to assist with prioritization of cases.
Monitor active referrals for continued suitability and identify revised or changing plans of care to preserve donation opportunities.
Perform remote analysis of referrals listed on the rounding board to support timely updates, case closure, or identification of the need for additional clinical or family support.
Coordinate with Hospital Services team members and collaborate with Lifebanc and hospital staff regarding follow-up plans.
Support OPO performance metrics through timely, accurate, and thorough remote case reviews.
Demonstrate knowledge of medical and legal principles related to donor evaluation and authorization.
Utilize Lifebanc and hospital profiles, policies, and procedures as resources and mentor coworkers and newer team members in their use.
Maintain professional, accurate, and respectful communication with internal and external partners.
Participate in Quality Assessment and Performance Improvement (QAPI) activities.
Perform other duties as assigned and assist the AOC as needed, including screening new referrals, participating in discussions with hospital staff (RN) as an operational support to the AOC during periods of high volume or competing operational demands.
Performs other job duties as assigned.