Referral Coordinator II

Mass General Brigham•Boston, MA

1d•$19 - $27•Remote

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

High School Diploma required.
Scheduling experience in administrative medical office setting 3-5 years required
Strong communication and organization skills.
Ability to manage multiple projects and tasks at once.
Attention to detail.
Ability to problem-solve.
Possess time management skills.

Responsibilities

Provides administrative support and coordination for all aspects of patient care for new patients
Coordinates new patient consultations with referring offices.
Serves as a single point of contact for both referring offices and new patients.
Obtains accurate patient demographics, insurance, medical records, images/CDs and PCP referral.
Schedules new patient consults based on diagnosis, acuity and Provider availability.
Reschedules as necessary.
Using the electronic record, alerts Nurse Navigators, Financial Counseling, Clinical Trials and Registration of the new consultation.
Answers and returns calls from both patients and referring office in a timely manner.
Demonstrates competence in performance of duties related to data collection.
Demonstrates competency in using computer systems, office equipment and resources to facilitate new patient intake.
Performs other duties as assigned
Complies with all policies and standards