Referral Coordinator/Patient Navigator

Sunrise Community Health Center • Evans, CO

9h

About The Position

The Referral Coordinator/Patient Navigator serves as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within Sunrise Community Health Center and in the community. Facilitates patient appointments, including those made with labs, diagnostic areas, and specialty physicians. With a Quality, Customer First, and Compassionate approach, The Referral Coordinator/Patient Navigator will:
Serve as an essential link between patients and all other care providers.
Facilitate scheduling referral appointments for consults and support services within established service standards, including, but not limited to dental, specialty clinics.
Assist with scheduling specialty appointments, removing barriers to care (in-house and external).
Provide timely calls to patients regarding referrals in response from provider staff and insurance companies.
Verify eligibility of patients for programs and/or referrals.
Follow protocols set referrals and patient advocacy.
Document referrals and other pertinent data accurately in EHR.
Ensure patient needs are being appropriately addressed with patient scheduling.
Support team to meet patient needs.
Assist team to maintain proper clinic flow.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, and radiation oncology staff).

Requirements

• High School Diploma or GED.
• Associate’s Degree in Medical Staff Services Management, Certified Medical Assistant training.
• 1-2 years related experience and/or training, or the equivalent combination of education and experience.

Nice To Haves

• Bilingual English/Spanish Preferred

Responsibilities

• Serve as an essential link between patients and all other care providers.
• Facilitate scheduling referral appointments for consults and support services within established service standards, including, but not limited to dental, specialty clinics.
• Assist with scheduling specialty appointments, removing barriers to care (in-house and external).
• Provide timely calls to patients regarding referrals in response from provider staff and insurance companies.
• Verify eligibility of patients for programs and/or referrals.
• Follow protocols set referrals and patient advocacy.
• Document referrals and other pertinent data accurately in EHR.
• Ensure patient needs are being appropriately addressed with patient scheduling.
• Support team to meet patient needs.
• Assist team to maintain proper clinic flow.
• Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, and radiation oncology staff).

Benefits

• Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
• Medical Insurance
• Dental & Vision Insurance
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Long-Term Disability (LTD)
• FSA Medical Flexible Spending Account
• FSA Dependent Care Spending Account
• Employee Assistance Program
• Competitive 401K Plan
• Loan Forgiveness Programs
• Referral Bonus
• Tuition and Training Reimbursement
• Agency Wide Training
• Master Class Subscription
• Employee Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED