Referral Coordinator

The Good Shepherd Community Clinic, Inc.•Ardmore, OK

About The Position

At Good Shepherd, we believe care does not stop when a patient leaves the exam room. It continues long after the patient leaves. It continues until patients receive the care they were referred for and every loop is fully closed. We exist so that the working poor and others who lack access to healthcare can receive quality care and improved health outcomes. Our vision is simple and bold: To show the world what care should feel like. The Heart of This Role The Referral Coordinator ensures patients receive the specialty, diagnostic, and support services they are referred to without confusion, delay, or missing information. This role is essential to continuity of care. Referral Coordinators track referrals from start to finish, communicate with patients and outside providers, and make sure critical information makes its way back to the care team. This is not just paperwork. It is coordination, communication, and follow-through that directly impacts patient outcomes and trust.

Requirements

Is highly organized and detail-oriented
Enjoys tracking, follow-up, and completion
Communicates confidently with patients and providers
Can manage high volumes without losing accuracy
Believes follow-through is essential to good care

Responsibilities

Communicate clearly with patients about referral appointments, locations, and expectations.
Reduce anxiety by explaining what happens next and who to contact with questions.
Collaborate closely with care teams to remove barriers to care.
Treat each referral as a real person waiting for services, not a task to check off.
Track referrals through completion and follow-up.
Ensure referral documentation is accurate, timely, and complete in the EHR.
Close referral loops by obtaining consult notes or confirmation from outside providers.
Identify delays or incomplete referrals and escalate appropriately.
Support quality and compliance standards through consistent documentation and follow-through.