Bilingual Referral Coordinator - Full Time

Mountainlands Community Health Center Inc • Provo, UT

2d • Onsite

About The Position

The Referral Coordinator assists patients by coordinating referral appointments and working with insurance companies and care providers to share essential patient information. This role may also perform general administrative or clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information before appointments. The Referral Coordinator frequently interacts with patients, doctors, and insurance companies, etc.

Requirements

• High school diploma or GED required, certified medical assistant preferred (other patient care roles also acceptable)
• Bilingual: English/Spanish, required
• One (1) year experience with customer service tasks preferred.
• Computer skills and software aptitude required.
• Communication and customer service skills required.
• Multi-line phone proficiency required.
• Ability to maintain confidentiality, patient records, manage multiple schedules, and ensure patient information is complete and up to date is required.

Nice To Haves

• Insurance coding and medical terminology or related healthcare experience preferred
• Ability to display a professional appearance and demeanor.
• Ability to follow all MCHC policies, procedures, standards, specifications, guidelines, actively participate and attend employee meetings and complete required training programs in a timely manner.
• Ability to promote, work, and act in a manner consistent with the mission of MCHC.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Demonstrable verbal and written communication skills.
• Ability to think and act independently to find solutions.
• Is task and deadline oriented.
• Ability to take on ownership of assignments and communicate status, issues, etc., and follow-through to completion.

Responsibilities

• Responsible for working with patients to arrange and schedule referral appointments. This includes providing patients with referrals to other care providers, managing incoming patient referrals, setting appointments, sending reminders, providing patients with information about referral appointments, and maintaining all patient appointments and scanning/updating charts.
• Works closely with patients and insurance providers to gather and verify insurance information. Responsible to call or email various parties to verify patient coverage and enrollment information, checking to make sure that procedures are covered by the patient’s insurance, and verify copay amounts and billing information that the office sends to the insurance company for reimbursement.
• In addition to supporting referral activities, may provide general administrative and clerical support. These tasks can include answering phone calls and emails, managing schedules, and maintaining electronic or paper files and records.
• Ensures timely interactions directly with patients and assist patients by answering questions and resolving issues that may arise during the course of an office visit. In this aspect of the role, the referral coordinator may need to confirm that patients have the information necessary to make critical care decisions and may provide information to patient caretakers in accordance with HIPAA.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED