Referral Coordinator - Orthopedic Surgery Clinic

Munson Healthcare•Gaylord, MI

About The Position

More Than Just Care, It’s Community Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country. Invested in You Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings A Day in the Life This position manages referrals both into and out of the clinic, including prior authorizations, medical records, and other communication. Efficiently calling patients and scheduling appointments, verify insurance, and demographics This role requires superior customer relationship skills and the proven ability to communicate. effectively and accurately, both verbally and in writing with all levels. The ideal candidate has the ability to operate under frequently stressful conditions due to constantly changing requirements of healthcare and is able to adapt by embracing and supporting change as necessary to obtain operational and performance efficiencies.

Requirements

Associate degree in health services administration or related field; and at least three (3) years’ experience in related field with advancing experience.
In lieu of an associate degree, candidate must have 5 years of experience in health care.

Nice To Haves

Knowledge of MHC’s automated information systems, such as Cerner, PWS, Microsoft products, and Order Checker, preferred.
Experience with Microsoft Office Suite products is highly preferred.

Responsibilities

manages referrals both into and out of the clinic, including prior authorizations, medical records, and other communication
calling patients and scheduling appointments
verify insurance and demographics