Referral Coordinator

Housing Works • Brooklyn, NY

1d • $65,000 - $70,000

About The Position

The Referral Coordinator facilitates client access to internal and external services by managing referrals, tracking follow-ups, and maintaining relationships with partner agencies. The role reports to the Program Director. This position works collaboratively with a care team that includes the medical provider, client navigators, outreach staff/peers, nurse coordinator, and additional support and administrative staff. Utilizing a multidisciplinary care team approach in a primary care and community setting, team members work with a complex population that includes people who use drugs, people experiencing housing instability/homelessness, people with mental health issues, and others experiencing the effects of social and structural determinants of health.

Requirements

• Ideal candidate has an Associates/bachelor’s degree in related field
• Minimum of three years’ experience in the health field or case management.
• Bilingual English/Spanish is preferred
• Ability to work with and understand issues of people with HIV/AIDS, mental illness and substance use populations
• Good verbal and written communication skills
• Embraces a harm reduction approach to working with underserved populations
• Experience with data management, particularly in eSHARE and/or eClinical Works is preferred
• Demonstrated ability to work effectively independently, manage a team, and collaborate across departments, required
• Excellent written and verbal communication skills, required
• Commitment to maintaining the highest levels of confidentiality
• Demonstrated ability to build the trust and respect of patients, staff, colleagues, external contacts, and other Housing Works members
• Sensitivity to needs of culturally and linguistically diverse patient and employee population
• Demonstrated ability to meet or exceed the Service Excellence Standards of Housing Works
• Willingness and ability to work some evenings and weekends, as needed
• Demonstrated ability to utilize electronic medical records (EMRs) and related computer software, and willingness to adapt to the evolving technological requirements of modern health center practices

Responsibilities

• Process and track client referrals
• Maintain referral database
• Communicate with partner agencies
• Support clients in navigating service systems
• Ensure timely follow-up and documentation
• Participate in team meetings and trainings
• Assist with outreach and engagement
• Other duties that support programmatic goals as needed
• Participation in Housing Works supported advocacy events

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees