Referral Management Specialist-1

Medical University of South Carolina • Orangeburg, SC

22h • Onsite

About The Position

The Referral Management Specialist, reporting to the Manager of Call Center Operations, is the first point of contact for patients and referring physicians seeking care at MUSC. Working in a call center, they manage referrals, schedule appointments across multiple specialties, and triage calls using established guidelines. They answer questions, resolve issues, and direct clinical concerns to the appropriate care team. The role also gathers accurate patient information—including demographics, insurance, and emergency contacts—and supports clinic operations, revenue cycle processes, and overall customer service quality.

The Referral Management Specialist reports to the Manager, Call Center Operations. Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms, answers questions, resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete the patient’s information. This role performs activities to ensure effective operations of the clinics, while enhancing the revenue cycle and providing the highest level of customer service.

Requirements

• High School Degree or Equivalent
• 0-6months Work Experience

Responsibilities

• Manage referrals
• Schedule appointments across multiple specialties
• Triage calls using established guidelines
• Answer questions and resolve issues
• Direct clinical concerns to the appropriate care team
• Gather accurate patient information (demographics, insurance, emergency contacts)
• Support clinic operations
• Enhance revenue cycle processes
• Provide high-level customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED