Referral Specialist/Procedure Scheduler

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

2d•$20•Onsite

About The Position

The Referral Specialist/Procedure Scheduler position plans and coordinates the surgery scheduling process, including prior authorizations, booking surgeries and procedures, educating patients about pre and post-surgical instructions, schedules post-operative visits, prepares paperwork as needed and supports providers and patients with any needs they may have related to the surgical process. To a more limited extent, the Referral Specialist/Procedure Scheduler position would be responsible for assisting with other nursing functions as time allows. These activities would include scheduling inductions and C-sections, rooming patients, providing immunizations, maintaining medical records, assisting with women’s health projects and calling patients to deliver messages on behalf of the provider.

Requirements

LPN or an MA with OB GYN experience.
Continual attention to detail in composing, typing and proofing materials.
Establishing priorities and meeting deadlines.
Independent judgment is required to plan, prioritize, and organize a diversified workload.
Ability to work with supervision and make decisions based on established policies and procedures
Skills to expertly deliver exceptional health care to the public
Ability to successfully work in unison with others to create an efficient, harmonious work environment
Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
Knowledge of federal, state and local laws and regulations pertaining to health care and safety
Ability to communicate (orally and in writing) in a professional manner
Ability to maintain an established work schedule to ensure dependability and accuracy of work quality

Responsibilities

Ensure, organize, and maintain an active, accurate, and operational surgery schedule by coordinating all surgeries and procedures for assigned providers.
Coordinate surgical procedures with multiple hospitals, schedule and coordinate pre-operative testing, communicate surgery orders, and collect necessary documentation for surgeries.
Submit prior authorization requests to various insurance carriers as needed in a timely manner.
Interact with patients, patients’ families, referring physicians and third-party carriers with regard to patient-related issues.
Set post-surgical appointments.
Respond to calls, emails, complaints, and queries that patients might have regarding their planned surgery.
Give patients surgical pre and post-surgery instructions and answer any questions that they may have.
Triage post op patients as needed.
Provide administrative support to the providers by prepping FMLA paperwork and hysterectomy forms.
Keep accurate tracking of surgeries on the tracking spread sheet.