Referral Specialist - Jewett Orthopedic Institute, Lake Mary

Orlando Health•Orlando, FL

About The Position

The Referral Specialist plays a critical role in supporting the coordination and continuity of patient care by managing the referral and insurance authorization processes for new patients, diagnostic testing, and hospital admissions. This position is responsible for completing patient registration, verifying financial and insurance information, and updating billing systems accordingly to ensure seamless service delivery.

Requirements

High school graduate or equivalent education.
One (1) year of retail, customer service or health care.

Responsibilities

Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
Ensures financial information and insurance has been verified.
Updates patient insurance information in billing systems as needed
Initiates the referral and authorization process for all services and visits.
Works closely with nursing and medical staff to facilitate optimal patient care.
Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
Coordinates with other departments as needed to facilitate patient’s visit.
Provides patient with referral information for other physicians and facilities.
Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.