Referral Transcriptionist-Medical Record Coordinator

Albany Medical Center • Albany, NY

5d

About The Position

The Referral Transcriptionist – Medical Record Coordinator is responsible for transcribing referrals from external providers with a high degree of accuracy. Including review of medical record history/chart to interpret radiological hazards (ie: Pacemakers). This function identifies STAT Referrals and routes external referrals to appropriate Workqueues. High degree of accuracy is required to ensure timely and accurate scheduling. Additionally, all new visits and specialty referrals require obtaining medical records from Physician Offices and Hospitals to ensure Providers have the patient's medical record history in advance of scheduled services.

Requirements

• High School Diploma/G.E.D. - required
• Demonstrated success in customer service; 3–5 direct customer/patient experience with expectation of high accuracy of detailed information; Ability to manage high volume and quick turnaround of information needs. - required
• Understanding of medical record information; medical terminology - required
• Ability to handle high volume workload and stressful environment
• Strong ability to multi-task and prioritize workload
• Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone
• Demonstrated attention to detail with minimal error
• Ability to interpret information and transcribe
• Computer literacy with strong keyboard skill; ability to manage fax transmittals via PDF software.

Nice To Haves

• Associate's Degree - preferred

Responsibilities

• In Epic, transcribe incoming referrals into orders, from our Community Physicians, with high degree of accuracy to ensure appropriate routing to Scheduling WQ’s for timely and accurate scheduling of physician and medical imaging orders.
• Must interpret information provided on referrals to ensure accurate diagnosis and medical information; review medical history to ensure no patient harm due to implants.
• Contact external Provider offices and Hospitals for medical records for all new visits and referrals to specialty services.
• Manage returned mail to the Patient Engagement Center, following up with provider offices to obtain accurate patient information and updating Epic accordingly.
• Complete reconciliation of incoming medical records to ensure all medical record information received is complete. Upload to the patient’s encounter in Epic.
• Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment.
• Initiates open communication, conveys positive intent, offers to assist colleagues to ensure all tasks are completed timely.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED