Refresh Technician

M9 Solutions•Washington, DC

5d•$55,000 - $65,000•Onsite

About The Position

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions. M9 Solutions is seeking a Refresh Technician to work onsite in support of a contract for a client located in Washington, DC. An active Secret clearance is required.

Requirements

Active Secret security clearance.
1 year or more of experience working with IT hardware.
Must be able to obtain and maintain agency suitability clearance (Secret).
Working proficiency with standard ticketing and inventory management tools (i.e., ServiceNow).
Experience installing software on laptop and/or desktop computers.
Excellent verbal communication skills with the ability to provide top-notch customer service to the end-users being supported.
Self-starter, dependable/reliable, work independently or in a team environment.
Must possess a commitment to excellence, a strong sense of urgency, and dedication to client satisfaction.
Detail-oriented, proactive, and highly organized.
Basic knowledge of workstation hardware.
Capable of prioritizing work and multitasking.
Proficiency in Microsoft Office Suite - Excel, Outlook, Word, SharePoint, etc.
Strong written and verbal communication skills.
Must be able to move/handle equipment up to 40 pounds, such as servers, workstations, monitors, etc.

Nice To Haves

Technical background and understanding of key infrastructure products, including but not limited to server, network, security devices, storage, etc. preferred.
Direct experience working on laptop imaging, hardware deployment, and refresh projects is a plus.
One or more industry standard certifications - A+, Security+, Network+, etc. is preferred.

Responsibilities

Install software on laptop and/or desktop computers.
Complete multiple refreshes daily with strong attention to detail.
Provide exceptional customer service while working in a fast-paced environment.
Provide basic technical support for clients.
Document actions and solutions performed with the client in the ticketing system.
Stage equipment at user locations throughout target sites per plan.
Backup and restore all local user profile(s) data and local settings.
Assign assets to individuals and record location data for users to include tracking Asset Tags, Model Numbers, Serial Numbers, and assigned Users throughout the deployment/refresh process.
De-install legacy equipment and aggregate into predefined staging areas for collection by the asset disposal team.
Install new equipment and verify connectivity and functionality. Verify that the asset tag, serial number, username, and location data match the plan.
Validate that the customer can log on and use the new asset following migration, relocation, and/or refresh activities.
Provide basic troubleshooting support.
Support the removal of assets, stage in the service area, and prepare equipment for shipment or disposal.
Verify imaged devices have all required patches/updates.
Assist in domain registration/Active Directory configuration, and GPO deployment where applicable.
Other duties as assigned.