Refrigeration Service Assistant

Bassett Mechanical•Kaukauna, WI

About The Position

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team. Position Purpose Assist Service Operations and Refrigeration service sales with maintenance contracts and administrative duties, focusing on established departmental, company and ISO procedures, while meeting the customer commitments in a professional, high quality and timely manner.

Requirements

Strong communication/customer service skills
Detail oriented with ability to multi-task
Strong/advanced computer skills in Microsoft Word, Excel and Outlook.
Knowledge of office procedures and methods including telephone communications/etiquette, office systems, and record keeping.
Ability to establish priorities, work independently and under pressure, and proceed with objectives without supervision

Nice To Haves

Exposure to or industry knowledge in construction/HVAC/refrigeration preferred

Responsibilities

Prepare agreement performance reports for review with identified exceptions
Manage changes and notes identified by service technicians on tasking using findings log
Identify dirty dozen agreement performs and fill in metrics with cause and resolution
Review project status reports and identify exceptions
Maintain manpower planning report
Assist in scheduling customer meetings and follow up
Assist Service Manager(s) in handling customer concerns either through CARE or direct from customer
Service Warranty follow up through the use of QAFs
Maintain Refrigeration tool inspection tracking
Schedule technician physicals and fit testing
Maintain training requirement tracking
Maintain Hazardous Response equipment
Manage Quick Quote process
Prepare renewal spreadsheet and attend renewal meetings taking notes as needed
Meet monthly with Service Manager(s) to complete “Renewal Checklist” for each customer renewing
Work with Service Managers to update Refrigeration maintenance agreement contracts and tasking as necessary to ensure everything is up to date and accurate
Populate tasking schedule for all agreements
Request Customer POs for PM agreements
Task, monitor, and review all subcontractor work, oil analysis and vibration reports to internal and external customers
Maintain all records for Safety Relief Valves, NH3 Sensor Calibrations, Valve Maintenance and IIAR reports
Assist Service Manager in new agreement start up and add/delete process (Enter Equipment & Task in Vista ViewPoint).
Update and Monitor “New Agreement Checklist”
Update and Monitor “Refrigeration Agreement w/Tech Hours spreadsheet”
Work with Refrigeration service sales and Refrigeration service manager to add new equipment from projects to new or existing maintenance agreements
Work with Refrigeration service sales and Refrigeration service manager to add new equipment from projects to new or existing maintenance agreements
Other duties and responsibilities as assigned