Refugee Services Case Manager I

Catholic Charities USA•Portland, OR

About The Position

This team member will bring experience in proposal writing, analytical and strategic fundraising skills, and effective and interpersonal project management skills. This is an excellent opportunity for a talented development professional who is looking to advance their career by joining a supportive and results-driven team.

Requirements

Bachelor’s degree in human services or equivalent lived/worked experience required; Bachelor’s degree in Social Work preferred.
Minimum 6 months prior experience working with or providing case management services and supports to refugees and immigrants strongly preferred, including deep knowledge of customs, languages, religious sect, and cultural differences unique to this population.
Ability to communicate concisely and effectively, both verbally and in writing English.
Ability to use Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.
Satisfactory results from pre-employment criminal and civil background screening required.
Motor vehicle records (MVR) review required as needed.

Nice To Haves

Demonstrated fluency in a second language is preferred (especially with languages common in refugee populations such as Arabic, Amharic, Burmese, Farsi, Rohingya, Sango, Somali, Spanish, Swahili, Tigrinya, Ukraine and Zomi).

Responsibilities

Prepare for and coordinate reception for newly arriving refugees in a warm, culturally, and linguistically, appropriate manner.
Maintain an active caseload of 30–40 cases.
Conduct intake meetings with clients to explain available agency services.
Facilitate referrals and applications with partner agencies to ensure clients’ access to public services and resources.
Connect clients with community networks and support systems to ensure their long-term integration into the community.
Work with volunteers who are supporting clients.
Provide transportation for clients, as needed, to attend required appointments.
Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
Provide eligible clients with all Cultural Orientation topics and assessments as required by USCCB and US Department of State.
Develop strengths-based service plans with clients to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers.
Assist clients in removing barriers to employment.
Ensure all required documentation, client files, and data conform to agency requirements.
Work with community partners to learn about resources that are available and make referrals when applicable.
Collaborate with the Refugee Services team and other agency departments to provide holistic, wrap-around services to all clients.
Be available and willing to help in emergency situations, occasionally outside regular working hours.
Work within strength-based, cultural, and trauma-informed approaches.
Support and assist in the onboarding, training, and development of colleagues and interns.
Meet standards for documentation and data entry in Catholic Charities’ electronic record.
Participate in trainings and meetings as requested by Supervisor.
Adhere to Catholic Charities policies and procedures.
Perform other duties and responsibilities as assigned.