Regional Account Manager

Securitas•Sunnyvale, CA

2d•$130,000 - $137,000

About The Position

The Regional Account Manager (RAM) plays a key leadership role in overseeing operations and service delivery across a large, multi-site portfolio throughout the bay area. This position is responsible for ensuring high-quality service execution, maintaining strong client relationships, and driving operational excellence. The RAM leads day-to-day business operations, including workforce management, performance oversight, financial coordination, and operational improvements. This role serves as the primary liaison between the client, internal teams, and company leadership to ensure services are delivered effectively and aligned with business objectives. The ideal candidate is a strong business leader with operational management experience, capable of managing distributed teams, overseeing large service programs, and maintaining consistent performance across multiple locations.

Requirements

Must be at least 21 years of age.
Demonstrated experience managing multi-site operations, programs, or large service portfolios.
Proven ability to lead distributed teams and manage operations across multiple locations.
Strong business acumen with the ability to balance operations, financial oversight, and client relationships.
Experience managing complex client or stakeholder relationships within corporate or enterprise environments.
Strong problem-solving, organizational, and decision-making skills.
Excellent communication and leadership skills with the ability to influence stakeholders at all levels.
Associate degree and 5+ years of leadership experience in operations, program management, account management, or business management; OR 8 years of directly related equivalent experience.
Minimum of 5–6 years of management experience with increasing responsibility within corporate operations, service management, consulting, facilities, logistics, or other multi-site operational environments.
Equivalent combinations of education, certifications, and experience will also be considered.

Nice To Haves

Experience supporting large enterprise clients or complex business operations strongly preferred.

Responsibilities

Client & Business Relationship Management Serve as the primary point of contact for the client, ensuring high levels of service delivery and client satisfaction.
Build strong relationships with key stakeholders and leadership across multiple locations.
Partner with client leadership and internal teams to support business objectives and operational goals.
Operational Performance Oversee service delivery across a multi-site portfolio to ensure consistency, efficiency, and quality.
Identify opportunities to improve operational processes, workforce planning, and service performance.
Establish and monitor key performance indicators (KPIs) to measure operational effectiveness.
Leadership & Team Development Lead and develop site leaders and operational teams through coaching, feedback, and performance management.
Support workforce planning, staffing strategies, and leadership development across multiple locations.
Foster a collaborative and professional team culture focused on accountability and service excellence.
Financial & Business Management Support operational budgeting, payroll coordination, invoicing, and expense management.
Monitor financial performance and operational metrics to ensure alignment with business goals.
Partner with leadership on business planning, operational improvements, and strategic initiatives.
Communication & Reporting Maintain consistent communication with stakeholders across multiple regions.
Prepare and deliver business performance updates and operational reviews to leadership.
Provide insight into operational trends, challenges, and opportunities for improvement.