Regional Branch Trainer (Arizona)

America First Credit Union • Tempe, AZ

8d

About The Position

Responsible for assessing, coordinating, and delivering training programs for branch personnel through in-class instruction and by distance learning strategies and technology. Responsible for the regional training needs and programs to include: new employee orientation and teller career path training. Ensures branch frontline staff perform in accordance with credit union standards, policies, procedures, and regulations. Represents the credit union in a professional manner and completes miscellaneous duties as assigned.

Requirements

• High school graduate. Additional business and financial coursework preferred
• Lead Teller Certified
• Completed phases 1-3 of Loan training
• Management in Motion graduate
• Proficient in PowerPoint, Word, Excel
• Proficient in TellerPro and LoanPro
• Understanding of online learning or distance learning technologies – such as webinars
• Understanding of training and development processes
• Thorough knowledge of credit union loan services, policies, procedures, and regulations
• Understanding in sales model and training program
• Understanding of alternative solutions to credit problems
• Two years branch operations experience to include: Teller New Accounts Lending
• Supervisory/Leadership experience
• Excellent presentation and communication skills
• Flexible and able to adapt to new procedures
• Cooperative and willing to assist and motivate others
• Self-directed and able to work with minimal direction
• Excellent cross-selling skills
• Strong communication and conflict resolution skills
• Strong leadership skills
• Strong organizational abilities
• Professional image in appearance, dress, and behavior
• Able to use all related computer and business applications

Responsibilities

• Assumes responsibility for assessing, coordinating, and providing training programs for branch personnel.
• Assumes responsibility for designing, delivering, and evaluating training programs.
• Assumes responsibility for the efficient and effective performance of branch personnel.
• Assumes responsibility for establishing and maintaining effective communication and coordination with department and branch personnel, and with management.
• Assumes responsibility for maintaining professional business relations and ensuring superior member services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED