Regional Director of Operations, Arizona

Spectrum Retirement Communities • Phoenix, AZ

5d

About The Position

At Spectrum Retirement Communities we believe in living without limits, in aging fearlessly, and in sharing great stories. The Spectrum Story is full of compassion, hard work, and fun. If the chapters of your life story include caring for others and a dedicated work ethic, then we need you! The Regional Director, Operations is accountable for providing operational oversight and support to assigned communities in a geographical area. In this role you will be responsible for the overall management of assigned communities, ensuring an exceptional resident and team member experience with a high degree of operational excellence. In addition to overseeing community operations, the Regional Director, Operations demonstrates innovative, entrepreneurial thinking in response to competitive trends and business development opportunities.

Requirements

• Bachelor’s degree in related field, or commensurate experience.
• A minimum of 10 years’ experience in senior living or multifamily residential with a minimum of 5 years’ experience in a leadership role.
• A continuous, demonstrated interest, passion and knowledge of seniors and their needs as well as the competency to meet those needs on a consistent basis.
• Excellent communication skills, both verbal and written.
• A demonstrated ability to lead people and achieve success through management of others

Nice To Haves

• Five years’ experience as an Executive Director and/or Area Director preferred.
• AL/MC experience preferred.

Responsibilities

• Partner closely with Executive Directors and individual department heads to ensure that communities’ operational strategies and priorities are aligned with the company direction. Implement change consistently across assigned region, aligning with corporate mission and guiding principles.
• Ensure Executive Directors and community leadership have the tools, resources, training and clear expectations to perform their jobs well. Serve as a mentor providing guidance, support, training, and encouragement to foster ongoing growth and development in the region. Implement improved processes and management methods to generate higher ROI and workflow optimization.
• Conduct community site visits regularly, review findings with the Executive Director, and create strategies for improvement. Partner with Regional leadership in functional areas to drive compliance with corporate policies and procedures, as well as all local, state, and federal laws and regulations.
• Act as temporary/interim Executive Director as needed, for vacancies that may occur in the region.
• Partner with Human Resources on the attraction and retention of talent, including recruitment processes, appropriate onboarding and orientation, ongoing performance evaluation, employee relations, and team member development.
• Review financial reports reflecting the community’s performance including census, budget, delinquencies, PRD targets, staffing and overtime. Assist in creating budgets for assigned Communities. Develop Action Plans in response to areas requiring attention.
• Collaborate with corporate & regional sales leadership for regular sales data analysis to drive strategy and to improve lead generation and geographical trends in sales.
• Evaluate customer satisfaction of residents and families to improve processes within each community to enhance resident services. Respond promptly and appropriately to resident, family, or employee concerns or issues that that have elevated beyond community level. Assure action plans are developed and implemented to address issues identified.
• Maintain a thorough knowledge of regulations, policies and procedures to ensure that all State and Federal guidelines are adhered to. Attend and participate in professional workshops and seminars to keep abreast of current changes in the senior living industry as well as maintain licensed status in operational states.

Benefits

• eligibility for medical insurance, dental insurance, vision insurance, life insurance, and other voluntary insurance options
• eligible to participate in our 401(k), for paid time off, holiday pay, and discounts through Perk Spot

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees