REGIONAL DIRECTOR

Apis Services Inc•Reading, PA

6d•Hybrid

About The Position

The Regional Director shall be responsible for the development, implementation, and quality operations of departmental services. The Regional Director shall direct operations on behalf of the corporation as authorized by the CEO/COO or Executive Director. A professional in the field of behavioral health, who will provide the supervision of assigned personnel, will assist in the completion of intake assessments, maintain expected occupancy rates, and ensure staff coverage in designated programs. The Regional Director functions as the administrator of specific programs to ensure effective daily departmental operations and actively perform required activities designed to achieve stated agency and program’s goals and objectives. The Regional Director promotes the professional development of assigned staff to enhance operational activities, and the specialized services provided to learners/clients of the assigned affiliate. The Regional Director is responsible for ensuring that services are rendered in accordance with all safety regulations, federal and state regulations, agency polices. Performs additional duties as assigned by supervisor. The Regional Director supports the coordination with the organization’s operational units (e.g., IT, Talent Acquisition and Staff Success, HR, Procurement) to ensure the program maintains the infrastructure necessary for the safe, efficient, and effective delivery of services. The Regional Director will be responsible for reviewing data and making recommendations to the Assistant Regional Director and/or Residential Manager and other leadership to improve the experience of individuals served and the employees who serve them. The Regional Director will work with various agencies to provide leadership in improving clinical services in the programs. The Regional Director will maintain a hybrid work schedule, which will include both office and site visit days. The Regional Director will maintain a caseload of at least 90 individuals served. POSITION STATEMENT: The Executive Director will: Function with autonomy, diplomacy and professionalism within the guidelines established by this organization Promote the well-being of the human aspect of this organization and report any concerns to Program Management Function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization Administer the principles of organized programmatic planning to anticipate and avoid issues Promote the organization, team spirit, harmony, and an image of high professional esteem Utilize the support staff to the best interests of the organization Act as a liaison and link communication between Program Management and the support staff Be an advocate for all the policies and protocols of the organization Adhere to the Mission, Vision, and Values statements

Requirements

Five (5) experience in Human Services or Administration
Strong knowledge of MH/IDD programmatic implementation including services rendered to consumer’s, reports and billing requirements and regulations
Excellent communication skills and organizational skills
Excellent writing skills and record keeping skills
Detail oriented

Nice To Haves

Bachelor’s Degree in related discipline and/or a combination of related work experience and secondary education

Responsibilities

OVERSIGHT OF ALL PROGRAM SERVICES
Operations
Continued fiscal monitoring and planning surrounding costs and services rendered
Review all KPI reports (OT, time & attendance, under 40, service authorizations vs. services rendered) and ensure needed actions are completed
Manage programs in accordance with established budgets
Collaborate with the Program Team to ensure CLA’s are staffed according to budget
Ensure data integrity in all systems
Licensing
Conduct quality oversite visits in cooperation with the Quality Assurance team to all CLA’s on at least a monthly basis and as directed.
Participate in preparation of annual licensing inspections
Facilitate on-site inspection with the licensors in conjunction with the Director of Quality Assurance
Respond to and assist with unannounced inspections in conjunction with the Director of Quality Assurance
Participate in internal/external plans of correction with regards to audits/provider monitoring and EIM investigations
Assure effective administration of Behavior Support Services and Restrictive Procedure Planning
Collaborate with COO to ensure ongoing compliance with regulations, applicable laws, and best practice standards.
Supervision
Provide supervision to assigned Program Coordinator of all Community Living Arrangements.
Review daily timecard for Program Coordinator, approve PTO and monitor attendance requests.
Monitor CLA oversights are completed by the Program Coordinator in accordance with requirements
Monitor Program Coordinator training compliance
Ensure the Program Coordinators are providing mentoring, coaching and supervision of the Assistant Program Coordinators.
Ensure that all team members are trained on the Individual Support Plan (ISP)
Oversee the timely completion of required documentation (daily/monthly)
Collaborate with recruiters on the hiring of qualified staff
Availability to mentor team members as requested
Development/ Referrals
Collect, review, and analyze data on programmatic needs
Make recommendations for the implementation of new programs
Assist with the development of new programs as required
Review incoming referral information and actively participate in filling CLA vacancies and transitions into programs
Coordinate with team members regarding all internal moves and admission of new referrals
Incident Management
Complete training in Incident Management/ EIM.
Monitor Noted events to determine course of actions.
Ensure all incidents are elevated accordingly, and any follow-up is completed as required.
Participate and be an active member of the investigation review panel and peer review processes, which includes providing recommendations and ensuring for applicable corrective actions and outcomes of investigations
Communication
Maintain regular communication with the Program Team.
Enhance and maintain positive ongoing communication with stakeholders, families, direct reports, employees, and neighbors.
Ensure timely conflict/complaint resolution surrounding issues with government and/or monitoring entities, program participants, family members, advocates, and the community.
Participation in team meetings as required
Elevate any concerns accordingly to the Executive Director
Collaborate with Health Services as needed to ensure individual’s health, safety and welfare.
Training
Always maintain regulatory training compliance.
Recommend revisions to training policies and procedures
Ensure training concerns/non-compliance are elevated and completed accordingly
Reinforce and support a culture of excellence, quality, and service in the organization to enhance the engagement of resident/caregiver for better quality outcomes and services.
Ensure a meaningful day for all Residents
Be accessible to team members for crisis resolution.
Participate in the on-call rotation as assigned.
Respond to emergency needs of programs
Read and respond timely to all emails.
Participate in development of and assure adherence with all policies and procedures.
Committee meeting attendance and participation in special projects as directed
Assist with additional duties as assigned