Regional Manager, Business Development

Caliber Collision • Lewisville, TX

2d

About The Position

Service Center CSCS TX Core Responsibilities Strategic Growth & Business Development: Identify and secure high-value partnerships with insurance carriers, local dealerships, and commercial fleet managers to ensure a steady stream of vehicle repair and auto glass replacement referrals. Team Leadership & Coaching: Recruit, train, and lead a team of Regional Account Specialists. Set performance benchmarks, provide field coaching on sales and community initiatives, while also ensuring the team meets both revenue and client retention goals for all lines of business. Performance Monitoring & KPIs: Track critical industry metrics such as Client Metrics, Work in Process, Capture Rate, and Customer Satisfaction Index (CSI). Operational Liaison: Coordinate with collision and glass operations teammates to ensure alignment on sales goals, strategies and community initiatives. Technical Sales Oversight: Ensure the team effectively promotes high-margin services, such as ADAS (Advanced Driver Assistance Systems) calibration, which is a critical growth driver in 2026. Industry & Expo Representation: Strategically coordinate and manage the company’s presence at major industry events and expos. This includes overseeing booth logistics, speaking engagements, and lead-generation strategies. Community & Philanthropic Initiatives: Spearhead the company’s "Community Initiative" program in the field. You will lead the team in organizing local charity events and participating in national programs like NABC Recycled Rides, which refurbishes vehicles for families in need. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [e-mail].

Requirements

• 5+ years of sales/sales management experience, preferably within the automotive or collision repair industry.
• Proficiency in automotive-specific CRM platforms (e.g., Salesforce) and repair estimating software.
• Success record with complex selling and sales processes in B2B markets; B2C experience also an asset
• Ability to communicate effectively and influence executives and director level contacts
• Excellent negotiation, and communication skills
• Ability to create and deliver presentations tailored to audience needs
• Ability to work effectively across complex internal and external environments
• Possess strong organizational, multi-tasking skills; adapts easily to fast-paced environment
• Ability to adapt and evolve to everchanging environment and industry trends
• Excellent knowledge of MS Office; Word, PowerPoint, and Excel
• Solid written and verbal communication skills
• Self-starter with the ability to work independently or in a team environment
• Must be at least 21 years of age
• Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers

Responsibilities

• Identify and secure high-value partnerships with insurance carriers, local dealerships, and commercial fleet managers to ensure a steady stream of vehicle repair and auto glass replacement referrals.
• Recruit, train, and lead a team of Regional Account Specialists.
• Set performance benchmarks, provide field coaching on sales and community initiatives, while also ensuring the team meets both revenue and client retention goals for all lines of business.
• Track critical industry metrics such as Client Metrics, Work in Process, Capture Rate, and Customer Satisfaction Index (CSI).
• Coordinate with collision and glass operations teammates to ensure alignment on sales goals, strategies and community initiatives.
• Ensure the team effectively promotes high-margin services, such as ADAS (Advanced Driver Assistance Systems) calibration, which is a critical growth driver in 2026.
• Strategically coordinate and manage the company’s presence at major industry events and expos. This includes overseeing booth logistics, speaking engagements, and lead-generation strategies.
• Spearhead the company’s "Community Initiative" program in the field.
• Lead the team in organizing local charity events and participating in national programs like NABC Recycled Rides, which refurbishes vehicles for families in need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed