About the position
For over 40 years, Shopko Optical has been delivering high-quality products and services by combining state-of-the-art technology, exceptional eye care, and hometown Midwestern values to improve the sight and lives of our patients. As we expand, we are continually looking for innovative and motivated people to join in Shopko Optical's growth and success. Responsible for the overall sales, profit, and service performance of multiple centers in a geographic region. Develop and execute strategies consistent with corporate direction to drive business. Manage and is accountable for the effective operation of the region's centers including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient/customer experience. Build a strong team with a succession plan for growth and development.
Responsibilities
- Work individually and cross functionally to develop and execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin and EBITDA results
- Execute quality center visits to validate patient/customer service standards are consistently delivered
- Observe and review individual optician performance during visits and provide appropriate feedback and coaching
- Establish and monitor center operations guidelines (i.e., appointment monitoring, daily system balancing, government, and state regulations)
- Ensure operational exceptions are addressed and resolved
- Facilitate ongoing process improvement
- Stay up to date on competition within the region
- Oversee onboarding for new General Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
- Provide realistic parameters that allow teams to make decisions with accountability
- Is accessible to teams and the rest of the organization
- Provide proactive communication to centers and corporate partners
- Resolve customer concerns promptly and positively
- Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
- Oversee General Manager in Training program to develop bench strength within the region
- Regularly evaluate optometrist, manager, and optician talent for current and future bench strength
- Oversee financial operations of region by driving sales and managing expenses to plan
- Identify exceptions and put appropriate action plans in place for resolution
- Assist in accurate budget submission
- Ensure centers follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, and Federally and State funded vision plan regulations
- Ensure all applicable Optometric and Optician laws are followed
- Ensure centers adhere to all company safety standards, policies, and procedures
Requirements
- Bachelor's degree in relevant business field or equivalent work experience
- 5+ years of multi-unit retail management experience
- Optical Manager leadership experience preferred
- Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
- Strong planning, analysis, and organizational skills
- Able to work collaboratively in a matrix environment
- Strong problem-solving skills to identify problems and develop solutions
- Strong verbal and written communication and interpersonal skills
- Strong multi-tasking skills
- Able to thrive within a fast-paced environment
- Proficiency in Microsoft Office Suite of programs
Benefits
- Competitive Wages & Bonus Incentives
- Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
- Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
- Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
- Voluntary/Cafeteria Offerings
- Employee Assistance Program
- Teammate Recognition Program
