Regional Manager of Ohio, Kentucky, Indiana

Event Risk Inc•Cincinnati, OH

8d•Onsite

About The Position

The Regional Manager – Ohio, Kentucky & Indiana is responsible for overseeing security operations and supporting client accounts across multiple states within the region. This role provides leadership, operational oversight, and strategic support to account managers, site supervisors, and security personnel while ensuring contractual obligations, staffing requirements, and service delivery standards are consistently met. The Regional Manager will support current operations in Evansville, Indianapolis, Columbus, Cincinnati, Lexington, and Louisville, while also assisting with business growth and operational expansion as directed within the region. As the company continues to grow, this role is expected to support the expansion of services into additional cities and markets within the region, and the geographic territory may expand to include additional states as directed by leadership. This position requires a strong operational leader with experience in the contract security industry, including guarding services and executive protection operations. The ideal candidate will be capable of managing multiple accounts, supporting account managers and supervisors, coordinating staffing and scheduling needs, understanding contract performance, and ensuring accounts operate efficiently and profitably.

Requirements

5–10 years of experience in the security industry or related operational leadership roles
Experience managing contract security operations including guarding services and/or executive protection operations
Experience supporting multiple client accounts or operational sites simultaneously
Experience managing schedules, staffing levels, and operational performance
Proficiency in Microsoft Outlook, Teams, Word, and Excel
Strong working knowledge of Excel including basic to intermediate formulas and spreadsheet analysis
Ability to interpret operational data and modify existing spreadsheets to support business needs
Strong leadership and operational problem-solving skills
Ability to manage multiple priorities and operational requirements across a large geographic region
Strong communication and relationship management skills
High level of professionalism and integrity
Strong organizational and time management abilities
Ability to operate independently while coordinating closely with senior leadership

Nice To Haves

Prior military or law enforcement experience strongly preferred
Experience supervising or supporting account managers, site supervisors, or security teams
Experience supporting multi-state operations or regional security programs

Responsibilities

Provide regional oversight and operational support to account managers, site supervisors, and security personnel across Ohio, Kentucky, and Indiana
Ensure security operations are conducted in accordance with company standards, client expectations, and contractual requirements
Assist with operational planning and execution for both standing guard services and executive protection assignments
Support the resolution of operational challenges, staffing shortages, and client concerns within the region
Conduct site visits and operational assessments to ensure service quality and consistency
Serve as a regional resource to support account managers in maintaining strong client relationships
Assist in ensuring contractual service levels and operational expectations are met or exceeded
Support new client onboarding and operational start-ups within the region
Participate in client meetings as needed to support operational performance and relationship management
Assist account managers and supervisors in maintaining adequate staffing levels across all posts
Support scheduling strategies to ensure shifts are properly covered while maintaining operational efficiency
Provide guidance on staffing models, scheduling challenges, and workforce management within the region
Ensure all sites within the region are properly equipped with the necessary uniforms, equipment, and operational resources required to perform services effectively
Conduct periodic checks to ensure uniforms, equipment, and site resources remain serviceable, professional, and consistent with company standards
Coordinate with internal teams to procure and distribute uniforms, equipment, and operational materials when additional resources are required
Understand and support account-level financial performance including labor costs, bill rates, and profit margins
Assist leadership and account managers in monitoring operational costs and identifying efficiencies
Support the review and interpretation of client contracts to ensure operational compliance and profitability
Assist senior leadership with regional expansion initiatives and new business opportunities
Support operational planning for new accounts or service expansions within the region
Provide operational insight to support proposals, client presentations, and service design
Utilize Microsoft Office tools to manage communication, reporting, and operational coordination across the region
Maintain proficiency in Microsoft Outlook, Teams, Word, and Excel
Utilize Excel for operational tracking, scheduling support, and data analysis including basic to intermediate formulas
Demonstrate the ability to review, modify, and reverse engineer spreadsheets used for operational planning and reporting
Maintain the ability and willingness to work security posts as needed to support operations, staffing shortages, or emergency coverage
Be available to perform both armed and unarmed security assignments when required to support regional operational needs
Maintain all necessary licensing, certifications, and qualifications required to perform armed or unarmed security services within the region
Travel regularly within Ohio, Kentucky, and Indiana to support accounts and operational needs
Conduct site visits in Evansville, Indianapolis, Columbus, Cincinnati, Lexington, Louisville, and additional locations as the region expands